Katherine Brooks
Arden,North Carolina
Summary
Proven multitasker and effective communicator, I excelled at Texas Roadhouse Restaurant by mentoring new hires, enhancing team efficiency, and elevating customer service standards. My background in classroom management and a positive attitude have consistently improved operational flow and client satisfaction, showcasing my dedication to results and ability to adapt and thrive in diverse environments.
Overview
16
16
years of professional experience
Work History
Stocker
Walmart
03.2020 - 02.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement within the Frozen and Dairy department.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Server
Juicy Lucy's Burger Bar And Grill
05.2015 - 05.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server Trainer
Texas Roadhouse Restaurant
03.2012 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Lead Infant Room Teacher
Childcare Network
06.2008 - 09.2009
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
- Ensured safe and nurturing environment for infants by maintaining clean and organized spaces.
- Providing consistent care, attention, and affection.
- Developed innovative activities to engage the children in learning.
- Created a warm and welcoming atmosphere in the classroom, leading to increased parent satisfaction with the center.
- Continuously evaluated progress of each infant to ensure appropriate developmental milestones were achieved.
Education
Certificate - Early Childhood Education
Blue Ridge Community College
Hendersonville, NCAssociate - Applied Science
AB Technical College
Asheville, NCAssociate - Early Childhood Education
Northeast State Community College
Blountville, TNDiploma - General
North Henderson High School
Hendersonville, NC05.2003
Skills
- Willing to Learn
- Positive Attitude
- Customer Service
- Punctual and Reliable
- Classroom Management
Timeline
Stocker
Walmart
03.2020 - 02.2024
Server
Juicy Lucy's Burger Bar And Grill
05.2015 - 05.2016
Server Trainer
Texas Roadhouse Restaurant
03.2012 - 05.2015
Lead Infant Room Teacher
Childcare Network
06.2008 - 09.2009
Certificate - Early Childhood Education
Blue Ridge Community College
Associate - Applied Science
AB Technical College
Associate - Early Childhood Education
Northeast State Community College
Diploma - General
North Henderson High School
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