Summary
Overview
Work History
Skills
Work Availability
Timeline

Katherine Brown

Oak Creek,WI

Summary

Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Likeable personality and customer-focused background coupled with expertise in retail. Ready to tackle new challenges and build success with exciting organization.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Dick Sporting Goods
Cincinnati, OH
03.2016 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
  • Rotated merchandise and displays to feature new products and promotions
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Analyzed and interpreted store trends to facilitate planning.

Apparel Team Lead

Dick Sporting Goods
Cincinnati, OH
06.2012 - 03.2016
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays
  • Provided superior customer service leadership by greeting and assisting customers
  • Assisted in implementation and maintenance of planograms
  • Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise
  • Listened to customer needs and desires to identify and recommend optimal products
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
  • Displayed merchandise by arranging in appealing ways to boost sales
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Skills

  • Recruitment and Hiring
  • Assignment Delegation
  • Originality and Creativity
  • Human Resources Oversight
  • Team Leadership
  • Staff Scheduling
  • Customer Service Management
  • Problem Anticipation and Resolution
  • Multitasking and Prioritization
  • Employee Motivation
  • Decision Making
  • POS systems operations
  • Goals and performance
  • Order management
  • Relationship building and management
  • New-Hire Training
  • Product and service sales
  • Customer Relations
  • Customer experience
  • Employee scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Store Manager - Dick Sporting Goods
03.2016 - Current
Apparel Team Lead - Dick Sporting Goods
06.2012 - 03.2016

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Katherine Brown