Katherine Brown

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.
• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
• Educated patrons on safety protocols and enforced safety rules.
• Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
• Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
• Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.

• Maintained up-to-date knowledge on product offerings, enabling efficient responses to customer inquiries about features or pricing.
• Supported fellow team members during high-volume periods, showcasing adaptability and a strong work ethic.
• Developed strong relationships with customers, resulting in increased loyalty and retention rates.
• Completed all assigned tasks promptly, demonstrating commitment to quality service delivery for both internal and external stakeholders alike.
• Responded to customer requests for products, services, and company information.

My professional experience involved communicating with customers, whether it was talking with them over the phone or in person guiding them in the right direction. I am someone who is polite and will always put the customers first, I love talking to people and trying to help them and give them advice, and time management comes very often to me if I need to get something done.