Summary
Overview
Work History
Education
Skills
Awards
Projects
Timeline
Generic

Katherine Brown

San Antonio,Tx

Summary

Hardworking Hospitality Professional driven to maximize guest satisfaction with exceptional service. With 12 Years of experience in multiple roles including Food Service, Administration and Leadership Development. Proven history of effective leadership and maximized productivity. Currently seeking a full-time position that offers professional challenges utilizing interpersonal skills, remarkable hospitality and problem-solving.

Overview

17
17
years of professional experience

Work History

Hospitality Director

Chick-Fil-A
09.2018 - Current
  • Leadership Development and Mentorship
  • Responsible for maintaining Brand standards
  • Consistent in achieving Customer satisfaction at Top 20% of Brand
  • Develop systems to maximize productivity
  • Financial analysis
  • Develop systems to monitor food safety
  • Event Management
  • Goal Setting to increase revenue
  • Collaborated with other departments to ensure guest satisfaction.
  • Maintained positive relationships with vendors, securing favorable contracts on supplies and services.
  • Improved employee retention through effective hiring practices, staff training programs, and fostering a positive work environment.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and guidance for individual growth and development.
  • Managed daily operations for Front of House, ensuring timely completion of tasks and smooth functioning.
  • Collaborated with other department managers to develop targeted strategies for improving overall operational performance.
  • Enhanced guest satisfaction by delivering exceptional customer service and addressing concerns promptly.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Supervised food presentation and plating to enhance visual appeal.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Clerk

Usps CPU
06.2007 - 08.2014
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
  • Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
  • Advised on post office services such as collection times, delivery options and product prices.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
  • Assisted with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.
  • Controlled costs to keep business operating within budget and increase profits.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Certification - Legal Assistant

Career Point College
San Antonio, United States
11.2007

Skills

  • Guest Relations
  • Problem Resolution
  • Time Management
  • Data-driven decision-making
  • Budgeting and financial management
  • Emotional Intelligence
  • Staff Training and Development
  • Professionalism
  • Active Listening
  • Data Entry

Awards

  • Guardian Of the Brand-Elite, Chick-Fi-A, Food Safety, 2022
  • Guardian Of the Brand-Elite, Chick-Fil-A, Food Safety, 2023

Projects

Leadership Development Plan- Future Leader Investment

Chick-Fil-A

December 2023-Current

5-week training plan to develop leadership skills and train in accordance with Corporate and Operator Expectations.

Timeline

Hospitality Director

Chick-Fil-A
09.2018 - Current

Clerk

Usps CPU
06.2007 - 08.2014

Certification - Legal Assistant

Career Point College

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Katherine Brown