Summary
Overview
Work History
Skills
Timeline
Generic

Katherine Brown

Tampa,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Data Entry Specialist

Rams RPG
Town And Country, FL
07.2024 - Current
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Updated existing records with new or revised information as needed.
  • Created spreadsheets to track data entries.
  • Followed up on pending tasks until completion.
  • Verified accuracy and completeness of data entry into the database system.
  • Maintained confidentiality of sensitive information entered into the system.
  • Operated various office equipment such as scanners, printers. when required.
  • Checked source documents against entered data to ensure accuracy.

Host/Server

Red Robin
Brandon , FL
03.2023 - 12.2024
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Provided excellent customer service by anticipating customer needs.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Processed payments from customers using a POS system.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Checked identification for guests who appeared under age 21.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Built positive relationships with other front-of-house and kitchen staff.

Customer Service Representative

ABC Auto
Tampa, FL
06.2021 - 01.2024
  • Assisted customers with inquiries about vehicle services and product offerings.
  • Processed customer orders and handled payment transactions efficiently.
  • Resolved customer complaints by providing timely and effective solutions.
  • Maintained accurate records of customer interactions in the database system.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Managed appointment scheduling for service visits to optimize workflow.
  • Answered customer inquiries and provided accurate information regarding products and services.

Host/Food Runner

Bonefish Grill Restaurants
Brandon, FL
09.2022 - 02.2023
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Provided excellent customer service by anticipating customer needs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Managed reservations, waitlists, and special requests for large parties.
  • Delivered food promptly to tables, ensuring customer satisfaction.
  • Assisted servers by restocking supplies and maintaining cleanliness.
  • Ensured that all orders were correct before leaving the kitchen area.

Skills

  • Flexible and adaptable
  • Multitasking
  • Time management
  • Problem-solving
  • Ability to lift 40 pounds
  • Teamwork and collaboration
  • Customer satisfaction
  • Organizational skills

Timeline

Data Entry Specialist

Rams RPG
07.2024 - Current

Host/Server

Red Robin
03.2023 - 12.2024

Host/Food Runner

Bonefish Grill Restaurants
09.2022 - 02.2023

Customer Service Representative

ABC Auto
06.2021 - 01.2024

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Katherine Brown