Katherine Budrovich
St. Charles,MO
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Atrium Hospitality
07.2025 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Coordinated with housekeeping and maintenance to resolve guest issues promptly and effectively.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Accounts Receivable/Collections
CCIMW, LLC
05.2023 - 02.2024
- Submitted cash and check deposits and generated receipts to record money received.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reconciled accounts and updated financial records with remarkable accuracy.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Maintained accurate records of client transactions, ensuring timely updates in the accounting system.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
Assistant Director, Spark School’s Out Club
St. Charles Christian Church
07.2016 - 05.2023
- Familiarized parents with center’s policies, fees, and curriculum.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Strengthened community engagement strategies to boost program outreach in New Town, St. Charles, and the greater St. Charles and St. Louis areas.
- Resolved conflicts and administered corrective action to foster a positive experience for children and staff.
- Monitored and observed child progress, interactions, and behavior and reported finding to parents.
- Managed program paperwork and child records to comply with state requirements.
- Adhered to budgetary guidelines to set financial goals and maintain program profitability.
- Furnished facility with supplies, equipment, food, and materials to foster social and cognitive development.
- Engaged with parents and families to build positive relationships for children to thrive.
- Maximized occupancy of building to achieve return on investment
Cashier
Midtowne Market
08.2014 - 02.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join rewards programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked, tagged, and displayed merchandise as required
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales.
- Checked personal identifications during alcohol and tobacco sales.
- Worked flexible schedules and extra shifts to meet business needs.
Education
High School Diploma -
Fort Zumwalt South High School
St. Peters, MO01.2014
Skills
- I am very organized
- I am proficient with Google Drive and Microsoft Office
- I am very good with multitasking and collaborating with team members
- Customer service
- Problem-solving skills
- Time management
- Within the last seven years, I have enjoyed traveling to numerous destinations, both domestic and foreign With each successful trip, I have enjoyed taking more responsibility for researching destinations, planning and budgeting itineraries, and booking travel, lodging, and activities
Awards
All Conference-All Academic Award for Varsity Volleyball from Gateway Athletic Conference, College Preparatory Academic Achievement Certificate from Fort Zumwalt School District, Combined Ability Scholarship from Truman State University, Girl Scout Silver Award
Community Service
St. John United Church of Christ, St. Charles, MO, 2017-01, 2024-01, Served on the Board of Christian Education at St. John United Church of Christ in St. Charles, MO (January 2017 - January 2024), Have gone on multiple mission trips as a youth and as an adult chaperone to various cities in the United States with St. John United Church of Christ in St. Charles, MO
Timeline
Front Desk Agent
Atrium Hospitality
07.2025 - Current
Accounts Receivable/Collections
CCIMW, LLC
05.2023 - 02.2024
Assistant Director, Spark School’s Out Club
St. Charles Christian Church
07.2016 - 05.2023
Cashier
Midtowne Market
08.2014 - 02.2017
High School Diploma -
Fort Zumwalt South High School
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