Katherine Burck
Kailua-Kona
Summary
Proven team player with exceptional customer service skills, honed at companies like Taylored Meals. Excelled in multitasking and efficient organization, boosting repeat business for Big Island Pizza by enhancing dining experiences. Skilled in POS system operation, demonstrating attention to detail and a friendly, outgoing demeanor to meet and exceed employer expectations.
Overview
8
8
years of professional experience
Work History
Meal Prep/Meal Delivery
Taylored Meals
06.2024 - Current
- Established positive rapport with clients by providing friendly service and remembering personal preferences over time.
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Prepped meats, fish and produce from scratch. Portioned and Plated finished meals for healthy meal portions for a menu that was changed every week.
- Performed kitchen cleaning, dishwashing, sanitation etc.
Customer Service Cashier
Aloha Vibes Thrift and Gift
12.2020 - 05.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Assisted customers with finding items in store such as gifts, clothing, and jewelry.
- Priced items, stocked shelves, and kept store organized.
Barista
Target Starbucks
06.2020 - 12.2020
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Used POS system to accurately enter orders and process payments.
Front Desk Receptionist
Tradewinds Hawaii
10.2019 - 03.2020
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Kept in constant communication with clients and technicians to ensure high quality service.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Wait Staff Member
Big Island Pizza
12.2018 - 10.2019
- Cultivated warm relationships with regular customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Wait Staff Member
Huggos
07.2017 - 11.2018
- Cultivated warm relationships with regular customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Sales Associate
Treasure Island Thrift
11.2016 - 05.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Diploma -
Valencia High School
Valencia, CA06.2004
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Order taking
- Cash register operation
- POS systems
Timeline
Meal Prep/Meal Delivery
Taylored Meals
06.2024 - Current
Customer Service Cashier
Aloha Vibes Thrift and Gift
12.2020 - 05.2024
Barista
Target Starbucks
06.2020 - 12.2020
Front Desk Receptionist
Tradewinds Hawaii
10.2019 - 03.2020
Wait Staff Member
Big Island Pizza
12.2018 - 10.2019
Wait Staff Member
Huggos
07.2017 - 11.2018
Sales Associate
Treasure Island Thrift
11.2016 - 05.2017
Diploma -
Valencia High School
Similar Profiles
Davin TaylorDavin Taylor
Founder & Director at Taylored Projects Pty Ltd (Taylored Electrics)Founder & Director at Taylored Projects Pty Ltd (Taylored Electrics)
Elvin UrbinaElvin Urbina
Cherry Picker Operator at Taylored ServicesCherry Picker Operator at Taylored Services
Samuel Apatiga-MartinezSamuel Apatiga-Martinez
Laborer at Taylored ServicesLaborer at Taylored Services