Katherine Burgers
Glendale,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
29
29
years of professional experience
Work History
Workplace Experience
CBRE at American Express
01.2022 - Current
- Manage all aspects of corporate meetings and events on a campus of over 6000 employees, ensuring colleagues from front-line employees to the CEO have a first-class experience.
- Create global programs and processes to enhance the colleague experience.
Owner and Operator
ETAB APPAREL, ETC
11.2015 - Current
- Managed day-to-day business operations, including product development, accounting, finance and marketing.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Virtual Executive Assistant
BELAY SOLUTIONS
02.2019 - 06.2020
- Streamlined organizational systems and improved efficiency, allowing senior leaders to increase productivity.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
Project Manager
FOOD ON FOOT
11.2013 - 03.2014
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Treatment and Financial Coordinator
DR. F. ISAAC HAKIM, D.M.D., P.C.
07.2007 - 11.2013
- Explained insurance benefits, fees, contracts, and procedures to patients.
- Handled sensitive information with discretion, maintaining confidentiality of patient documents.
Restaurant Manager
CAMILLE'S SIDEWALK CAFÉ
06.2005 - 12.2006
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Banquet Manager
TOAD IN THE HOLE
11.2004 - 06.2005
- Successfully managed a diverse range of events including corporate functions and special occasions, consistently exceeding client expectations.
Call Center Manager
RYAN'S PET SUPPLIES
02.2004 - 10.2004
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
Call Center Supervisor
DISCOVER FINANCIAL SERVICES
04.1996 - 11.2003
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Education
Bachelor of Science - Business Management
Penn Foster College
ScottsdaleSkills
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Customer service
- Excellent communication
- Organization and time management
- Problem resolution
- Decision-making
Timeline
Workplace Experience
CBRE at American Express
01.2022 - Current
Virtual Executive Assistant
BELAY SOLUTIONS
02.2019 - 06.2020
Owner and Operator
ETAB APPAREL, ETC
11.2015 - Current
Project Manager
FOOD ON FOOT
11.2013 - 03.2014
Treatment and Financial Coordinator
DR. F. ISAAC HAKIM, D.M.D., P.C.
07.2007 - 11.2013
Restaurant Manager
CAMILLE'S SIDEWALK CAFÉ
06.2005 - 12.2006
Banquet Manager
TOAD IN THE HOLE
11.2004 - 06.2005
Call Center Manager
RYAN'S PET SUPPLIES
02.2004 - 10.2004
Call Center Supervisor
DISCOVER FINANCIAL SERVICES
04.1996 - 11.2003
Bachelor of Science - Business Management
Penn Foster College
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