KATHERINE BURKEY
Mooresville,NC
Summary
Highly motivated, adaptable, knowledgeable, and dedicated customer service professional with extensive experience in diverse industries. Team player with outgoing personality and proven skills establishing rapport with clients, maintaining relationships, and settling disputes. Driven to maintain customer satisfaction and contribute to company success with a focus on quality, speed, and personal growth.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Pinky's Westside Grill
03.2021 - Current
- Demonstrated strong multitasking skills by managing multiple parties simultaneously without compromising service quality.
- Facilitated team-oriented atmosphere, always assisting coworkers to ensure smooth operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Server/Trainer
Haberdish
12.2016 - 04.2021
- Demonstrated strong knowledge of food and beverage service standards and led by example with extraordinary customer service and work ethic, setting high standard for trainees.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Actively participated in team meetings to learn more about our product offerings, discuss strategies for increasing efficiency, and implement new ideas to elevate customer experiences.
Customer Account Representative, Collections
GM Financial Services
04.2014 - 11.2016
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Established relationships and built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic time frames.
- Maintained high volume of approximately 200 calls per day and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Project Management Assistant
SSOE
11.2013 - 04.2014
- Provided administrative support by organizing travel arrangements, managing calendars, and preparing meeting materials as needed.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- SEA Club Secretary (SSOE Employee Action Club). This was an elected position for the office's internal employee organization which kept morale high and personal connections intact through simple social events like office barbecues, ice cream socials, etc.
Server
Mattie's Diner
05.2012 - 03.2024
- Provided an excellent dining experience in a very fast-paced, close quarters, high energy environment
- Kept up with volume and serving demand by using strategic time management and prioritizing multiple tasks
- Served numerous musicians and bands - such as Tenacious D, Reel Big Fish, Childish Gambino, Big Head Todd, Filter, and many more - and ensured that they had an enjoyable, peaceful meal, free of unwanted disturbances
Hostel Receptionist
Loki Del Mar, Loki Hostels
12.2011 - 04.2012
- Managed reservations through various booking platforms, ensuring accurate guest information and room availability.
- Greeted travelers from around the world to the 165-bed hostel at the check-in desk
- Gave tours of the property to all guests, speaking to them in fluent English and basic Spanish
- Coordinated housekeeping services to ensure timely room turnovers and maintain cleanliness standards throughout the property.
Legal Assistant, Bookkeeper, Office Administrator
Troncellito & Associates
07.2011 - 07.2012
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Streamlined office operations and reduced retrieval time by implementing efficient filing system for both physical and digital records.
- Converted all firm financials from handwritten form to Quickbooks Online, remotely while in South America, saving an average of $1,800.00 per month in potential losses
Customer Account Representative, Collections
Drive Time
05.2010 - 08.2011
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies (105.9% performance to goal average)
- Ranked 6th highest overall 2010 performer in a 57 member department
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Established relationships with customers to encourage payment of delinquent accounts.
Skills
- Teamwork and Collaboration
- Adaptability
- Self Motivation
- Time Management Abilities
- Goal Setting and Achievement
- Strategic Planning
- Continuous Improvement
- Written Communication
- Client Relationship Management
- Training Development
Accomplishments
- Reduced losses of over $21,000 per year by introducing Quickbooks Online for bookkeeping tasks
- Wrote company handbook and created training program
- Peer-to-Peer Coach
- Financial Education Mentor
ABOUT ME
Highly dedicated mother of two with passion for the outdoors, traveling, crafts, and meditation. Always seeking to gain more knowledge about an array of topics, such as personal growth, stages of brain and emotional development, general health and wellness, human rights, and personal finance. Volunteer as often as possible with local organizations and schools.
Timeline
Server/Bartender
Pinky's Westside Grill
03.2021 - Current
Server/Trainer
Haberdish
12.2016 - 04.2021
Customer Account Representative, Collections
GM Financial Services
04.2014 - 11.2016
Project Management Assistant
SSOE
11.2013 - 04.2014
Server
Mattie's Diner
05.2012 - 03.2024
Hostel Receptionist
Loki Del Mar, Loki Hostels
12.2011 - 04.2012
Legal Assistant, Bookkeeper, Office Administrator
Troncellito & Associates
07.2011 - 07.2012
Customer Account Representative, Collections
Drive Time
05.2010 - 08.2011
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