Katherine Burkhart
Retail Management
Moody,AL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
1
1
Language
Work History
Store Manager
Kendra Scott
09.2022 - 04.2023
- Oversaw all major responsibilities of the business to generate an annual revenue of $2 million
- Responsible for various HR responsibilities, such as recruiting, conducting interviews, onboarding, payroll submissions, and weekly performance reviews
- Collaborated with local members and organizations in the community to increase foot traffic and generate additional revenue through hosting philanthropic events, providing in-kind donations, and offering complimentary shopping parties.
- Scheduled weekly touch-bases and leadership meetings to review KPIs, analyze overall business performance, and communicate upcoming projects to forecast business needs
Store Manager
American Threads
02.2022 - 04.2022
- Analyzed overall strengths and opportunities to improve operational efficiency and forecast team needs
- Hired, delegated and reviewed sales staff performance
- Provided comprehensive coaching to improve behaviors that directly correlate to KPI success
- Streamlined HR efficiencies, coordinated new hire orientations and onboard training, and developed succession plans and promotion paths for staff
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Assistant Manager
Banana Republic
07.2020 - 01.2022
- Reviewed and screened applicant resumes to identify qualified candidates
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols
- Oversaw and managed hiring process and assisted human resources
- Promoted professional growth and facilitated talent development with each associate to drive performance excellence
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Approved regular payroll submissions for 15+ employees
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Manager
Tory Burch
11.2018 - 06.2020
- Developed productive, profitable and achievement-oriented working environments for employees
- Supervised operations team to support operational excellence and excellent customer service
- Evaluated current operational strategies and recommend improvements to achieve a 22% increase in overall sales within one fiscal year
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Devised processes to boost long-term business success and increase profit levels
- Educated operations team on best practices, company policies and service excellence standards.
Store Manager
Crazy 8
01.2018 - 11.2018
- Managed 10+ store employees successfully in fast-paced environment through proactive communication and positive feedback
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Protected store from loss or theft by setting and enforcing clear security policies
- Managed inventory control, cash control and store opening and closing procedures
- Completed point of sale opening and closing procedures
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
DSW
Designer Shoe Warehouse
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Manager
Talbots
04.2013 - 04.2017
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details
- Supported hiring decisions by facilitating interviews and provided feedback to hiring manager
- Approved regular payroll submissions for employees
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Managed benefits enrollment by answering questions and aiding employees with login details
- Developed succession plans and promotion paths for staff
- Updated HR database with new employee information, changes in benefits and other details
- Monitored security and handled incidents calmly.
Sales Associate
Delia's
08.2012 - 04.2013
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each shift
- Used point-of-sale system to process sales, returns, online orders, and gift card activations
- Greeted customers, assisted them in finding merchandise, and made recommendations.
Education
Tallassee High School
Tallassee, ALNo Degree - Fashion Merchandising
Auburn University
Auburn, ALSkills
- Innovative problem-solving
- Resourceful
- Training and Development
- Recruitment/HR assistance
- Marketing & Event Planning
- Data Analysis (Excel, PowerBI)
- Software Proficiency (Microsoft Office, Workforce, ADP)
- Verbal and written communication
- Adaptable
- Conflict Resolution
- Client & Employee Retention
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Healthcare benefitsPaid sick leaveCareer advancementWork-life balanceCompany Culture401k matchPaid time offTeam Building / Company RetreatsPersonal development programsFlexible work hoursTimeline
Store Manager
Kendra Scott
09.2022 - 04.2023
Store Manager
American Threads
02.2022 - 04.2022
Assistant Manager
Banana Republic
07.2020 - 01.2022
Assistant Manager
Tory Burch
11.2018 - 06.2020
Store Manager
Crazy 8
01.2018 - 11.2018
Assistant Manager
Talbots
04.2013 - 04.2017
Sales Associate
Delia's
08.2012 - 04.2013
DSW
Designer Shoe Warehouse
Tallassee High School
No Degree - Fashion Merchandising
Auburn University
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