Katherine Burks
Barnesville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Patient Support Representative
Upson Regional Medical Center
09.2024 - Current
- Coordinated referral processes between primary care providers and specialists, ensuring timely access to needed healthcare services for patients.
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Processed medical records requests from other healthcare facilities or legal entities within established timeframes, maintaining compliance standards.
- Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
- Addressed patient concerns promptly and professionally, resulting in high levels of customer satisfaction.
- Contributed to a positive clinic environment by demonstrating excellent teamwork and communication skills among colleagues.
- Assisted with inventory management responsibilities including ordering office supplies.
Revenue Cycle Analyst
Zoe Pediatrics
09.2023 - 06.2024
- Supported timely claim submission by reviewing and validating all relevant billing information.
- Coordinated closely with clinical departments, ensuring accurate and timely capture of all relevant charges for services provided.
- Provided exceptional customer service when addressing patient inquiries or concerns, fostering trust and satisfaction in the billing process.
- Reached out to insurance companies to verify coverage.
- Balanced and reconciled accounts.
- Reduced outstanding accounts receivable balances through diligent follow-up and effective communication with stakeholders.
Animal Control Officer
Thomaston Police Department
08.2016 - 03.2021
- Attended to calls reporting of wild animal bites.
- Skilled at working independently and collaboratively in a team environment.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Captured domestic and wild animals.
- Investigated and gathered information regarding animal-related complaints.
Chiropractic Assistant
Fuller Life Chiropractic Center
08.2015 - 08.2016
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Waitress
Avianos
01.2015 - 08.2015
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
Certified Nursing Assistant
Susquehanna Health System
01.2010 - 06.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
Military Police Officer
US Army
06.2006 - 06.2007
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Handled citation and traffic violation paperwork.
- Trained in use of tear gas, passive ordnance, and explosives.
- Performed as fire team member during situational training exercises and dismounted battle drills.
Education
No Degree - Nursing
Southern Union State Community College
Opelika, ALNo Degree - Psychology
Purdue Global University
High School Diploma -
Lakewood Ranch High School
Bradenton, FL05.2006
Skills
- Active Listening
- Multitasking Abilities
- Critical Thinking
- Reading Comprehension
- Effective Communication
- Records management
- Time Management
- Insurance verification
- Writing reports
- Teamwork and collaboration
- Customer service
Timeline
Patient Support Representative
Upson Regional Medical Center
09.2024 - Current
Revenue Cycle Analyst
Zoe Pediatrics
09.2023 - 06.2024
Animal Control Officer
Thomaston Police Department
08.2016 - 03.2021
Chiropractic Assistant
Fuller Life Chiropractic Center
08.2015 - 08.2016
Waitress
Avianos
01.2015 - 08.2015
Certified Nursing Assistant
Susquehanna Health System
01.2010 - 06.2011
Military Police Officer
US Army
06.2006 - 06.2007
No Degree - Nursing
Southern Union State Community College
No Degree - Psychology
Purdue Global University
High School Diploma -
Lakewood Ranch High School
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