Katherine Busselen
Santa Barbara,CA
Summary
Dynamic leader with proven expertise in staff management and customer service excellence, exemplified at Starbucks and other workplaces. Excelled in employee training and problem-solving, enhancing operational efficiency and customer satisfaction. Skilled in cash handling and fostering positive team environments, achieving significant improvements in service quality and financial accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
12.2022 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Server
Primo's Pizzeria and Pub
04.2021 - 08.2022
- Worked through high-volume periods with a positive attitude and efficient service.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Boba Barista
Koala Tea Cafe
03.2021 - 08.2022
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards according to the CDC.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
Education
Associate of Science - Business Administration
Santa Barbara City College
Santa Barbara, CA05-2025
High School Diploma -
San Ramon Valley High School
Danville, CA06-2023
Skills
- Cash handling
- Employee training
- Positive attitude
- Problem-solving
- Strong verbal and written communication
- Staff management
- Customer-oriented
- Team leadership
Certification
Food Handler's Certification
Timeline
Shift Supervisor
Starbucks
12.2022 - 11.2024
Server
Primo's Pizzeria and Pub
04.2021 - 08.2022
Boba Barista
Koala Tea Cafe
03.2021 - 08.2022
Associate of Science - Business Administration
Santa Barbara City College
High School Diploma -
San Ramon Valley High School
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