Katherine Buttling

Responsible for processing, tracking,receiving and reporting on all field requests related to loaner equipment.

Proactively contacted Sales Consultants and other business partners with training of new resources.

Collaborated with distribution facilities on loaner related issues as well as internal departments on all loaner needs.

• Updated RMA system.
• Responsible for RMA entry, warranty support and assistance to sales reps dealing with computer peripherals.
• Provided technical support to internal and external customers as well as entry and maintenance of data relating to the timely shipment of products.

• Assisted with claims, billing and benefit information.

• Provided troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with our warranty and service guidelines.
• Responsible for completed web-connected device troubleshooting and installation classes, in support of pool owner customers with technical product inquiries.
• Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary.
• Provided support to pool owner customers for inquiries surrounding web-connected device (iAquaLink, etc) troubleshooting, installation, warranty processes and other programs.
• Reviewed and authorized warranty service work to be performed by independent service companies.
• Attended technical training classes in an effort to maintain current with troubleshooting of web connected products.
• Worked with other team members to help achieve overall department goals and tasks.

• Duties included customer order requests and returns, technical support, management reports and client communication.
• Provided training for the new offshore sales staff, via phone and Skype which contributed to a successful transition.
• Answered 60 customer calls a day resolving problems with orders or product issues, assuring customers satisfaction.
• Trained customers on technical aspects of medical devices, walking them through the instructions and troubleshooting problems.
• Partnered with sales reps and warehouse staff to coordinate proper timing of shipment and ensuring products being shipped matched the order.
• Created SOPs to be used globally.