Katherine Cabuag
Medical Records Clerk/ Unit Clerk
Hampton,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Front Desk Associate
Ambulatory Foot & Ankle Center
Hampton, VA
05.2023 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered phone and emails to make reservations and take guest information.
- Verified and collected client payments.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Conducted transactions, confirming patient information and processing according to standard protocol.
Medical Records Techinician
Telecare Heritage Psychiatric Health Facility
Oakland , CA
07.2022 - 10.2022
- Determined and implemented techniques to improve medical records retrieval process.
- Provided respectful assistance to patients, staff members and insurance company representatives.
- Set up patient charts and documented information in various company software.
- Pulled patient records and transferred information to appropriate parties.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Disseminated information to correct department, individual or outside location.
- Streamlined day-to-day office processes to meet long-term goals.
- Scanned and validated medical records for upload.
- Organized patient charts, gathering medical histories, lab results and consents.
- Supported administration staff with records requests to support patient care.
- Observed confidentiality and safeguarded all patient-related information.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Tracked and processed release of information requests.
- Scanned incoming documentation.
- Consolidated diverse medical records.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Processed and invoiced records requests from patients, providers and third parties.
Medical Records Director
Stratford & Avondale SNF Post Acute
Livermore, CA
02.2021 - 07.2022
- Enforced state and federal legal requirements governing confidentiality and legal issues pertaining to health information.
- Maintained record of authorized information taken from charts.
- Returned incomplete records and charts to appropriate personnel for correction.
- Reviewed discharges and other records on nursing units for compliance with procedures.
- Supported medical staff research and administrative planning by maintaining current data collection systems.
- Facilitated ongoing record review and reported results to quality improvement committee.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
Document Management Specialist
Experis
French Camp, CA
01.2020 - 12.2021
- Communicated with coworkers regarding deadlines and project milestones.
- Conceptualized and implemented new and more efficient filing system.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Organized, maintained and safeguarded files and databases.
- Submitted project documentation to management for approval, transmitting approved documents to customer.
- Reviewed and verified project documents for completeness, format and compliance with contract requirements.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Utilized imaging systems to store records into remote storage.
- Properly prepared and shipped records for storage at offsite facilities.
Unit Clerk/Medical Records File Clerk
Crestwood Behavioral Health Inc.
Stockton, CA
07.1995 - 10.2018
- Assisted nursing and medical staff in clerical duties to support patient care.
- Answered phones to transfer calls or relay messages to patients or staff.
- Prepared charts for outpatient and inpatient services.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Requested or communicated patient information, exercising hospital privacy policies.
- Organized ordered medical tests, sample collection and patient transportation.
- Participated with health care team to deliver quality and customer-focused health care to patients.
- Coordinated internal and external patient transportation.
- Coordinated supply replenishment to meet expected unit demands.
- Supported patients with timely and knowledgeable response to diverse requests.
- Documented vitals and added lab results into patient charts.
- Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Arranged hospital admissions for patients as required.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled and confirmed patient appointments and consultations.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Compiled and coded patient information or data in appropriate computer system.
- Routed laboratory or diagnostic results to appropriate staff.
- Assisted physicians with finalizing reports, speeches or presentations.
Education
Cosmetology
Asher Insitute
Hampton, VA08.2024
Certificate - Phlebotomy
Boston Reed College
Napa, CA05.2009
Certificate Medical Assistant - Medical Assistant
Andon College
Stockton, CA11.2001
High School Diploma -
Edison High School
Stockton, CA06.1995
Some College (No Degree) - Nursing
San Joaquin Delta College
Stockton, CASome College (No Degree) - Vocationcal Nursing
Western Career College
Rancho Cordova, CASkills
- ICD-9 Coding Experience
- Information Analysis
- Patient Data Coding
- Interpersonal Communication
- Problem-Solving
- Medical History Recording
- Standard Classification Systems
- Office Health Records Preparation
- Health Record Index Maintenance
- Data Entry
- Verbal and Written Communication
- Clerical Functions
- Time Management
- Appointment Scheduling
- Patient Medical Records Maintenance
- Attention to Detail
- Patient Data Abstracts
- Government Forms
- Inventory Coordination
- Client Relations
- Work Well Independently
- Records Scanning
- Patient Rights
- Patient Admission Documents Processing
- Protected Health Information
- Demographics Information
- Doctor Communication
- Patient Information Verification
- Hospital Inpatient and Outpatient Records
- Discharge Documentation
- Electronic Health Record Applications
- Microsoft Excel
- Medical Terminology
- Computerized Indexing Systems
- Patient Admission
- Paperwork Processing
- Charting and Clinical Documentation
- EMR Systems
- ICD-10 Coding
- ICD-9 Coding
- Medical Release of Information ROI
- Records Accuracy
- Medical Information Acquisition
- Records Review
- Compliance Verification
- Electronic Filing System Organization
- Patient Health Information Access
- Updating Medical Records
- Multitasking and Prioritization
- Treatment Room Preparation
- Operating EKG Equipment
- Check-In and Check-Out Procedures
Languages
Tagalog
Professional
Ilocano
Professional
Spanish
Limited
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Front Desk Associate
Ambulatory Foot & Ankle Center
05.2023 - Current
Medical Records Techinician
Telecare Heritage Psychiatric Health Facility
07.2022 - 10.2022
Medical Records Director
Stratford & Avondale SNF Post Acute
02.2021 - 07.2022
Document Management Specialist
Experis
01.2020 - 12.2021
Unit Clerk/Medical Records File Clerk
Crestwood Behavioral Health Inc.
07.1995 - 10.2018
Cosmetology
Asher Insitute
Certificate - Phlebotomy
Boston Reed College
Certificate Medical Assistant - Medical Assistant
Andon College
High School Diploma -
Edison High School
Some College (No Degree) - Nursing
San Joaquin Delta College
Some College (No Degree) - Vocationcal Nursing
Western Career College
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