Katherine caceres
West Palm Beach,FL
Summary
Professional maintenance expert prepared for leadership roles, offering significant experience in facility management. Skilled in preventive maintenance, troubleshooting, and safety compliance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with proven ability to enhance operational efficiency and reduce downtime.
Overview
11
11
years of professional experience
Work History
Maintenance Manager
Southern Airways Express
01.2022 - 09.2025
- Supervised daily maintenance operations to ensure compliance with safety regulations.
- Coordinated preventive maintenance schedules to minimize equipment downtime.
- Trained and mentored staff on maintenance best practices and safety protocols.
- Conducted inspections of aircraft systems, identifying and resolving issues proactively.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Managed maintenance schedules to ensure aircraft readiness and compliance with safety regulations.
- Oversaw training programs for maintenance staff, enhancing skills and operational efficiency.
Customer Service Supervisor
Oliver Harvest
10.2014 - 10.2022
- Supervised customer service team, ensuring high-quality support and adherence to company policies.
- Implemented training programs to enhance staff skills and improve customer interactions.
- Analyzed customer feedback to identify trends and drive improvements in service delivery.
- Coordinated scheduling and workload distribution for optimal team performance.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Front of House Supervisor
BJ's Restaurant & Brewhouse
05.2014 - 05.2022
- Supervised front of house operations, ensuring exceptional guest experiences and efficient service delivery.
- Trained and mentored team members on company policies and customer service standards.
- Implemented process improvements to enhance workflow efficiency during peak service hours.
- Coordinated reservations and managed seating arrangements to optimize table turnover rates.
- Resolved customer complaints promptly, maintaining positive relationships and brand loyalty.
- Supervised daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on service standards, fostering a collaborative team environment.
Education
High School Diploma -
Newtown High School
East Elmhurst, NYSkills
- Strategic maintenance implementation
- Project management
- Experienced in diagnosing equipment problems
- Effective maintenance management
- Team leadership
- Effective team leadership
- Prioritization skills
Languages
Spanish
Professional Working
Timeline
Maintenance Manager
Southern Airways Express
01.2022 - 09.2025
Customer Service Supervisor
Oliver Harvest
10.2014 - 10.2022
Front of House Supervisor
BJ's Restaurant & Brewhouse
05.2014 - 05.2022
High School Diploma -
Newtown High School