Katherine Camara
Cranston,RI
Summary
Senior Customer Service Representative with 20+ years of experience providing outstanding service, building relationships, and exceeding productivity standards. Demonstrates strong command of company policies and product knowledge to offer accurate assistance. Detail-oriented team player with excellent organizational skills.
Overview
23
23
years of professional experience
Work History
Senior Customer Service Representative
DeWolf Chemical
Warwick, RI
04.2022 - Current
- Provided excellent customer service through quick response to calls and emails, resulting in efficient order processing and problem resolution.
- Ensured accurate and timely processing and updating of customer orders.
- Successfully addressed customer concerns in a timely fashion.
- Updated and managed new and existing customer accounts.
- Created records of non conformances based on customer complaints.
- Mentor and assist with training customer service representatives.
- Resolved escalated customer complaints in a timely manner.
- Run monthly reports to ensure orders are delivered as requested.
- Safety team member
Customer Service Representative
DeWolf Chemical
Warwick, RI
12.2018 - 04.2022
- Responded to customer calls and emails to answer questions about products and services.
- Processed, scheduled, and executed customer orders for new and established customers.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Developed and maintained strong relationships with customers to foster repeat business.
- Checked status of orders and backordered products to coordinate efficient shipments.
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Customer Service Representative
Mann Chemical
Warwick, RI
05.2018 - 12.2018
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Received in purchase orders correctly to maintain inventory.
- Invoice customers for their orders.
Senior Customer Service Representative
Univar USA
Providence, RI
10.2001 - 05.2018
- Responded to customer calls and emails to answer questions about products and services.
- Processed, scheduled and executed customer orders for new and established customers.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Developed and maintained strong relationships with customers to foster repeat business.
Education
High School Diploma -
Shawsheen ValleyTechnical High School
Billerica, MA06.1988
Skills
- Customer Support
- Coaching and Mentoring
- Inbound and Outbound Calling
- Telephone Etiquette
- Customer Relations
- Answering Phones
- Calm and Professional Under Pressure
- Escalation management
Timeline
Senior Customer Service Representative
DeWolf Chemical
04.2022 - Current
Customer Service Representative
DeWolf Chemical
12.2018 - 04.2022
Customer Service Representative
Mann Chemical
05.2018 - 12.2018
Senior Customer Service Representative
Univar USA
10.2001 - 05.2018
High School Diploma -
Shawsheen ValleyTechnical High School
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