Katherine Canady
Raeford,NC
Summary
Experienced learning specialist who creates instructional properties for in-person and digital use. Hard worker who thrives in customer service roles that require urgency, accuracy, and empathy. Problem-solver who understands the value of clear communication and analytical design.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Instructional Leader and Curriculum Developer
Hoke County Schools
08.2018 - 06.2022
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Collaborated with colleagues in developing benchmark lessons and identifying curriculum needs of faculty.
- Planned and monitored implementation of technology-based learning programs.
- Worked closely with instructors to prepare online materials, content and tools to facilitate training globally.
- Designed course materials and supported implementation.
Travel Agent
Academy Trvavel
01.2015 - 12.2020
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Enhanced recordkeeping and documentation approaches to improve tracking of key travel records.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Educational Leader
Spring ISD
08.2011 - 01.2017
- Responsible for all elements of daily workshop sessions meeting the needs of 60+ learners
- Design, curate, and maintain library of instructional tools and collateral templates
- Analyze data to assess performance and adjust instructional strategies to maximize learning outcomes
- Assist leaders with training of new team members and lead professional development workshops for peers
- Effectively communicate with multiple audiences, adjusting tone and message as needed to maximize engagement
- Work as the department’s volunteer tech support, troubleshooting problems involving software, projectors, and media displays
- Organize and maintain a product management system to ensure efficient work-flow
Education
Bachelor of Science - Interdisciplinary Studies
Texas State University
San Marcos, TX 08.2006 - 05.2010
Master of Science - Curriculum And Instruction
Liberty University
Lynchburg, VA 01.2020 - 05.2022
Skills
Google Workspace
Group learning mechanics
Company guidelines and procedures
Interpersonal communications
Organization and Time Management
Flexible and Adaptable
Teamwork and Collaboration
Critical Thinking
Timeline
Master of Science - Curriculum And Instruction
Liberty University
01.2020 - 05.2022
Instructional Leader and Curriculum Developer
Hoke County Schools
08.2018 - 06.2022
Travel Agent
Academy Trvavel
01.2015 - 12.2020
Educational Leader
Spring ISD
08.2011 - 01.2017
Bachelor of Science - Interdisciplinary Studies
Texas State University
08.2006 - 05.2010