Katherine Carey
Murfreesboro,TN
Summary
Dynamic Store Manager with extensive experience at Circle K, recognized for enhancing customer satisfaction through exceptional service and effective staff training. Proven problem-solver skilled in inventory control and fostering team collaboration, leading to improved operational efficiency and a positive work environment. Committed to maximizing sales while minimizing shrinkage.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Store Manager
Circle K
Murfreesboro, TN
04.2009 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Valero
Branford, CT
02.1993 - 04.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
General
Morgan High
Clinton, CTSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- POS systems
- Goals and performance
- Team building and leadership
- Supply ordering
- Store displays
- Strategic thinker
- Payroll management
- Loss prevention
- Bank and safe deposits
Accomplishments
I have successfully managed 3 separate locations for Circle k increasing sales and reducing shrink. I have been involved in the opening of 2 NTI stores including the current one I manage in Murfreesboro. From opening to date I have increased sales by 50% within 8 months.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Exceeded monthly store sales goals 9 months in a row.
- Supervised team of 7 staff members.
Certification
Servsafe Certificate
Restaurant Management Certification
Timeline
Store Manager
Circle K
04.2009 - Current
Store Manager
Valero
02.1993 - 04.2008
General
Morgan High