Katherine Carmona
Bloomington,IL
Summary
Looking for a company I can grow and see a future for myself
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Jimmy John
Drive Thru
Bloomington, IL
08.2021 - Current
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Confirmed items picked for orders by keying codes into system.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Read tickets accurately to pick out important information and correctly complete orders.
Network Staffing
EVS
Phoenix, AZ
09.2020 - 02.2021
- Maintained all areas for order and cleanliness to promote professional appeal and maximum productivity.
- Maintained cleanliness and presentation of waiting area and rooms.
- Greeted patients and families, maintaining facility and team professionalism with friendly support.
- Cleaned patient rooms areas effectively and efficiently.
Environmental Services Housekeeper
Acending staffing
Phoenix, AZ
03.2020 - 08.2020
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Monitored supply levels of cleaning supplies and placed orders when necessary.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Swept and damp-mopped private stairways and hallways.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
General Manager
Sandwich Masterz
Goodyear, AZ
02.2015 - 01.2020
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Sanitation Worker
Hickman family farm
Tonapah, AZ
07.2014 - 11.2014
- Followed sanitation schedule and documented cleaning activities.
- Sanitized floors and walls to protect workers.
- Utilized Personal Protective Equipment (PPE) correctly.
- Complied with company policies regarding safe storage of chemicals.
- Took out garbage and recycling daily.
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Power washed sidewalks, streets and building sides.
Bakery Worker
Walmart
Mt. Pleasant, SC
01.2010 - 04.2011
- Decorated cakes for special occasions, including showers, birthdays and christenings.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Customer Service Representative
Vangent
Phoenix, AZ
09.2008 - 01.2010
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
Education
High School Diploma -
Continental Academy HS
Coral Gables, FL11.2005
Medical Assisting Diploma - Medical Assisting
Remington College
Tempe, AZ11.2006
11.2005
Skills
- Boxing and labeling
- Merchandise restock
- Loading and unloading
- Inventory replenishment
- Credit card payment processing
- Problem-solving abilities
- Transportation solution development
- Customer relations
- Inbound and Outbound Calling
- Call Center Operations
Timeline
Jimmy John
Drive Thru
08.2021 - Current
Network Staffing
EVS
09.2020 - 02.2021
Environmental Services Housekeeper
Acending staffing
03.2020 - 08.2020
General Manager
Sandwich Masterz
02.2015 - 01.2020
Sanitation Worker
Hickman family farm
07.2014 - 11.2014
Bakery Worker
Walmart
01.2010 - 04.2011
Customer Service Representative
Vangent
09.2008 - 01.2010
High School Diploma -
Continental Academy HS
Medical Assisting Diploma - Medical Assisting
Remington College