Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Carrasco

Northridge,CA

Summary

Respected professional with the know-how to check and oversee schedules and keep tabs on man hours. Confident Dispatch Supervisor with meticulous recordkeeping and mentoring skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.

Overview

10
10
years of professional experience

Work History

Dispatch Supervisor

SFVPC
01.2020 - Current
  • Supervised team of 9 employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.

Team Lead/ Mobile Expert

T-Mobile (Ritmo Latino)
01.2018 - 02.2021
  • Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
  • Acknowledged customer issues and resolved their problems quickly and efficiently
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Restaurant Hostess

Mendocino Farms
10.2017 - 02.2018
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Team Lead/ Mobile Expert

T-Mobile (Skye Wireless)
08.2015 - 08.2017
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Cashier

Sears
11.2014 - 09.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Moorpark College
Moorpark, CA
05.2016

High School Diploma -

Birmingham Community Charter High School
Los Angeles, CA
05.2014

Skills

  • Motivated customer service specialist with over 5 years retail experienced in a fast-paced, team-based environment
  • Exceeded team sales goals
  • Friendly and enthusiastic sales associate who consistently meets customer service satisfaction goals
  • Trusted key holder
  • Creative problem solver
  • Strong client relations
  • Proficient in cash management
  • Excellent communication abilities
  • Detail oriented
  • Transportation Coordination
  • Data Entry
  • Service planning

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Dispatch Supervisor

SFVPC
01.2020 - Current

Team Lead/ Mobile Expert

T-Mobile (Ritmo Latino)
01.2018 - 02.2021

Restaurant Hostess

Mendocino Farms
10.2017 - 02.2018

Team Lead/ Mobile Expert

T-Mobile (Skye Wireless)
08.2015 - 08.2017

Cashier

Sears
11.2014 - 09.2015

Moorpark College

High School Diploma -

Birmingham Community Charter High School

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Katherine Carrasco