Katherine Carroll
Craig,CO
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Demonstrates exceptional problem-solving skills and technical agility while adapting to evolving business needs. A proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Committed to continuous learning and leveraging new knowledge for organizational growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Partner Integration Specialist
RevolutionEHR
San Diego, CA
10.2014 - Current
- Managed external vendors providing services related to system integrations.
- Assisted in troubleshooting complex problems associated with system integrations.
- Onboard new partner integrations.
- Answer Tier 3 API questions and troubleshoot for all partners.
- Served as liaison to Developers and Engineering Team.
- Provided leadership and guidance to team members while encouraging collaboration across departments.
- Monitored competitor activities in order to gain insights into their strategies and tactics that could be applied within the organization's own practices.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Provided technical support to users as needed during the integration process.
- Maintained accurate documentation regarding all aspects of the integration process.
- Resolved any issues or errors that occurred during the course of an integration project..
- Train users on RevolutionEHR’s services and integrations.
- Worked closely with developers, database administrators, network engineers, and other IT professionals throughout the entire integration process.
- Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
- Coordinated testing and validation procedures through software development lifecycle.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Identified opportunities for process improvements to decrease in support calls.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
Ophthalmology Optical Manager
Helm Eye Center
11.2009 - 01.2014
- Manage retail optical sales providing budgetary control increasing practice sales by 20% in 3 years and lowering cost of goods by 8%
- Frame buyer, analyzed quarterly and yearly sales data and inventory control
- ABO/NCLE certified
- Responsible for performing patient care and ophthalmic testing/refractions in strict compliance to state and federal guidelines
- Provide expertise and professional knowledge of lens designs and low vision needs
Optician
United States Air Force
09.1999 - 04.2005
- Ensured adherence to hospital, state and federal healthcare guidelines
- Directed infection control and safety programs
- Performed training on OSHA and MSDS requirements
- Patient care and pharmaceutical management
Education
MBA - Human Resource Management
Colorado Technical University
Denver01.2014
BS - Social Science
University of Maryland
Annapolis01.2011
Skills
- Agile Project Management Certification
- Implementing Scrum events, building Scrum artifacts, and understanding Scrum roles
- Strategic communication, problem-solving, and stakeholder management
- Knowledgeable in API Integrations, Atlassian JIRA
- Proficient in Office 365 and Salesforce
- Knowledgeable in effective project documentation and artifacts throughout the various phases of a project
- Organizational skills
- Analytical thinking
Certification
Project Management
Timeline
Partner Integration Specialist
RevolutionEHR
10.2014 - Current
Ophthalmology Optical Manager
Helm Eye Center
11.2009 - 01.2014
Optician
United States Air Force
09.1999 - 04.2005
MBA - Human Resource Management
Colorado Technical University
BS - Social Science
University of Maryland
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