Summary
Overview
Work History
Education
Skills
Certification
Timeline
KATHERINE CARTER

KATHERINE CARTER

Flint,MI

Summary

Dependable Patient Care Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

United Healthcare Group
9900 Bren Road East, MN
01.2022 - Current
  • Processed patient intake information and updated medical records prior to treatment.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

Customer Service Representative

AmeriSave Mortgage Corporation
3525 Piedmont Road Northeast, Atlanta
12.2020 - 01.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Post Closer

United Shore Mortgage
Pontiac, MI
03.2020 - 06.2020
  • Performed post-closing checks of mortgage loan documentation.
  • Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
  • Reviewed and corrected errors on interest, principal and closing costs.
  • Scanned and uploaded loan and related documents into system.
  • Prepared and typed loan applications, closing documents or legal documents using computers.

Education

High School Diploma -

Bathune Adult Education, Pontiac, MI
06.2002

Skills

  • Documentation Abilities
  • Good Work Ethic
  • Customer Communication
  • Healthcare operations
  • Patient education
  • Scheduling
  • Medical terminology
  • Claims Processing

Certification

  • Certified, Notary - September 20th 2021
  • Microsoft Office Training - Lab Four 1255 Lynnfield Rd #160, Memphis, TN 38119 -2015

Timeline

Patient Care Coordinator - United Healthcare Group
01.2022 - Current
Customer Service Representative - AmeriSave Mortgage Corporation
12.2020 - 01.2022
Post Closer - United Shore Mortgage
03.2020 - 06.2020
Bathune Adult Education - High School Diploma,

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KATHERINE CARTER