Katherine Casey
Summary
My name is Katherine Casey, I've worked in front of house fine dining for almost 8 years, primarily in steakhouses and elevated Italian. Dependable and successful employee providing high-quality customer service to guests in restaurant settings. A well manicured professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Efficient at facilitating table turnover, boosting volume, and increasing sales opportunities.
Overview
9
9
years of professional experience
Work History
Server
Shanahan's Steakhouse
08.2021 - 06.2023
- Skilled at working independently and collaboratively in a team environment, demonstrating respect, friendliness and willingness to help wherever needed.
- Strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations working effectively in fast-paced, high stress environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Building and maintaining warm relationships with regular clients.
- Handled customer complaints professionally, addressed and resolved customer conflicts.
- Sales and commission driven pay.
- Furthering education and industry training.
-
Hospitality Specialist
Tavola
01.2017 - 03.2020
- Incredible food knowledge from ingredients and preparation to execution and plating
- Trained and supervised staff to provide highest level of customer service.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Developed and executed strategies to improve operational efficiency, and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Fine Dining Bartender
Downtown Grille
01.2014 - 04.2017
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers.
- Anticipated and fulfilled guests needs and requests.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Education
No Degree - Business
Virginia Commonwealth University
Richmond, VAAssociate of Science - General Studies
Piedmont Virginia Community College
01.2017
High School Diploma -
Western Albemarle High School
01.2013
Skills
- Extremely driven, high performing, and energetic employee
- Personable and friendly demeanor in person and over the phone
- Eight years of experience working in fast-paced environments, always under pressure
- Maintains a professional appearance with a positive attitude
- Proficient computer skills and experience in secretarial work
References
- Arthur Grant, Hospitality Specialist, +1 804-721-2161
- Laurie Anderson, Taste Wine Director, 1-434-531-4669
Timeline
Server
Shanahan's Steakhouse
08.2021 - 06.2023
Hospitality Specialist
Tavola
01.2017 - 03.2020
Fine Dining Bartender
Downtown Grille
01.2014 - 04.2017
No Degree - Business
Virginia Commonwealth University
Associate of Science - General Studies
Piedmont Virginia Community College
High School Diploma -
Western Albemarle High School
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