Katherine Cassel
Bossier,LA
Summary
Seasoned Service Manager bringing 34 years of retail food and drug experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
34
34
years of professional experience
Work History
Service Operations Manager
Albertsons LLC
Shreveport, LA
10.1988 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw all cash handling procedures
- Wrote schedules based on labor forecasts
- Ensured legendary customer service on a daily basis
- Helped with payroll as needed
Education
Associate of Science - General Science
Bossier Parish Community College
Bossier City, LA05.2008
Skills
- Performance Monitoring and Evaluation
- Motivational Leadership
- Critical Thinking
- Policy Development and Enforcement
- Mathematical Calculation and Reasoning
- Customer Service
- Employee Safety Training
- Hiring and Onboarding
- Operational Efficiency
- Staff Supervision
- Accounting Techniques
- Employee Relations
- Human Resources Oversight
- Records Organization and Management
- Administrative Management
- Verbal and Written Communication
- Office Administration
- Sales Initiatives
- Conflict Resolution
- Shift Scheduling
- Focus and Follow-Through
- Budget Controls
- Schedule Preparation
- Maintaining Clean Work Areas
- Worker Training
- Time Management
- Workplace Safety
- Management Training
- New Employee Hiring
- Customer Loyalty
- Money Handling
- Coaching and Mentoring
- Honest and Trustworthy
- Leadership Development
my goals
I love to spend my free time reading and spending time with my beautiful grand children. I am so blessed that they live on either side of me. I am also wanting to start a new career. I have so enjoyed my time at Albertsons, but I would love the chance to further help people in a different environment.
I have the skills to make everyone feel at ease and comfortable. I know how to handle conflict and I am great at solving problems that may arise from unhappy or upset clients.
I have learned in my 34 years of customer service that everyone deserves to be treated with courtesy, dignity and respect
I would love the opportunity to sit down and talk
Timeline
Service Operations Manager
Albertsons LLC
10.1988 - Current
Associate of Science - General Science
Bossier Parish Community College
Similar Profiles
DANIEL ROJASDANIEL ROJAS
CDL Class A Truck Driver at ALBERTSONS LLCCDL Class A Truck Driver at ALBERTSONS LLC
Thomas ZoneThomas Zone
Starbucks Manager at Albertsons LLCStarbucks Manager at Albertsons LLC
Alexander WirthAlexander Wirth
Meat Department Manager at Albertsons LLCMeat Department Manager at Albertsons LLC