Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Castillo

North Bergen,NJ

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Brand Ambassador

Polo Ralph Lauren Factory Store
Smithfield, NC
12.2022 - 12.2023
  • Conversed with customers to share information about products and services.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Employed basic selling techniques to engage with customers.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Provided customer service support during promotional events or when needed.
  • Maintained inventory integrity and accuracy to protect company assets.
  • Shared feedback and ideas with management to improve processes.
  • Built relationships and personalized future client development opportunities by collecting customer data.

Fabric Cutter /Office Assistant

Studio TK
Clayton, NC
05.2021 - 07.2022
  • Measured and cut fabric for garments according to patterns and specifications.
  • Inspected cloth for flaws prior to cutting.
  • Utilized scissors, razor blades, and other tools to accurately trim excess fabric from seams.
  • Identified defective cuts or fabric defects during inspection process and reported it immediately to supervisors.
  • Verified accuracy of measurements using measuring tapes and rulers.
  • Answered phone calls and welcomed visitors to office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Answered telephones, directed calls, and took messages.

Kitchen Clerk

Superior Grocers
Gardena, CA
07.2020 - 12.2020
  • Responded promptly to customer inquiries or complaints regarding food quality or service issues.
  • Prepared food items according to recipes and instructions.
  • Adhered to all applicable laws related to food service operations.
  • Displayed strong knowledge of proper food safety and sanitation practices.
  • Cleaned work surfaces and equipment after use.
  • Organized food supplies for easy access during meal preparation.
  • Restocked items as needed throughout the day.
  • Prepared food orders, focusing on dietary restriction requests.
  • Monitored temperature controls of ovens, grills, and fryers, ensuring they remain within safe operating levels at all times.
  • Assisted in preparing meals for customers.

Produce Clerk

99 Cent Only Store
Gardena, CA
01.2020 - 06.2020
  • Rotated produce items to ensure freshness.
  • Rotated stock to maintain freshness.
  • Organized displays of fresh fruits and vegetables in the store.
  • Loaded, unloaded and moved heavy products using material loading equipment.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Followed established food safety guidelines when handling perishables such as fruits and vegetables.
  • Checked prices and located products for customers.
  • Greeted customers and offered to help locate produce items.

Customer Service Representative

Teleperformance
San Salvador, El Salvador
08.2019 - 12.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Cleaner

SBM
Northridge, CA
01.2019 - 07.2019
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitized frequented areas and equipment using approved supplies.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.

Education

GED -

North Bergen High School
North Bergen, NJ

Skills

  • Brand Awareness
  • Sales
  • Customer Relations
  • Customer Engagement
  • Customer Service
  • Data Collection
  • Retail Sales Customer Service
  • Customer Needs Assessment

Languages

Spanish
Native/ Bilingual

Timeline

Brand Ambassador

Polo Ralph Lauren Factory Store
12.2022 - 12.2023

Fabric Cutter /Office Assistant

Studio TK
05.2021 - 07.2022

Kitchen Clerk

Superior Grocers
07.2020 - 12.2020

Produce Clerk

99 Cent Only Store
01.2020 - 06.2020

Customer Service Representative

Teleperformance
08.2019 - 12.2019

Cleaner

SBM
01.2019 - 07.2019

GED -

North Bergen High School

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