Katherine Castillo-Barreiro
Rutherford,USA
Summary
Detail-oriented administrative professional prepared to streamline office operations through effective file management and organization. Recognized for contributing to team success and meeting dynamic office needs with flexibility. Brings strong organizational and multitasking skills along with reliability and adaptability.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Membership Services and Cleaner
Planet Fitness Gym
10.2021 - 03.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Provided assistance to other staff members with cleaning of difficult areas.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Helped members navigate systems, pay for services and resolve different concerns.
- Assisted prospective and established members in person or by telephone.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Maintained strict safety standards facility-wide and with every group.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
- Cultivated loyal member base through events and promotion of members-only services.
- Engaged community at fairs and special membership drive events.
- Maintained detailed records of all interactions with members utilizing CRM tools allowing for better tracking and follow-up for future inquiries.
- Fostered positive relationships with members by actively engaging in conversation during check-in process or throughout facility usage periods.
- Assisted in creating targeted email campaigns to re-engage lapsed members, contributing to improved retention rates.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Provided valuable feedback on potential improvements to facilities based on frequent interactions with members utilizing amenities daily.
- Conducted facility tours for prospective members, highlighting benefits and amenities offered.
- Maintained up-to-date records on member accounts, facilitating accurate billing and reporting processes.
- Resolved billing discrepancies by thoroughly reviewing account details and collaborating with finance department when necessary.
- Increased membership retention through proactive outreach and timely resolution of issues.
- Successfully resolved escalated member complaints by actively listening, empathizing, discussing solutions together, and following up postresolution.
- Delivered informative presentations during orientation sessions for new members, promoting program offerings and services available.
- Coordinated closely with other departments such as fitness trainers or guest services teams to ensure seamless support for member needs.
- Managed incoming inquiries via phone, email, or in-person, providing comprehensive information about membership options.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cleaner Supervisor
City Fitness Gym
08.2021 - 10.2021
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
- Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
- Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
- Developed strong relationships with vendors, negotiating favorable contracts for supplies and equipment purchases.
- Continuously updated knowledge of industry standards, regulations, and best practices through participation in professional development courses and conferences.
- Boosted employee morale through recognition programs that acknowledged exceptional performance from individual team members.
- Worked closely with human resources personnel to recruit highly skilled cleaners who shared our values of professionalism, integrity, customer satisfaction.
- Optimized inventory management, reducing waste and lowering supply costs without compromising quality or efficiency.
- Communicated repair needs to maintenance staff.
- Consistently met or exceeded performance targets by closely monitoring progress toward goals and adjusting tactics as needed.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying, and ironing.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Health Care Aide
Aging With Care
11.2018 - 11.2020
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Kept accurate records of patients' care, condition, and progress.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
- Assisted with patient transfer and ambulation.
- Collaborated with multidisciplinary team members to develop individualized care plans for patients.
- Promoted a clean and safe environment by adhering to strict infection prevention protocols.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Educated patients on self-care techniques, empowering them to take control of their health management.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient comfort by providing compassionate and attentive care.
- Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
Office File Clerk
Esperanza College of Eastern University
11.2019 - 03.2020
- Facilitated smooth functioning of daily activities through meticulous management of both physical and digital file storage systems.
- Collaborated with colleagues on special projects requiring extensive data compilation, contributing expertise in file organization techniques.
- Exercised strong attention-to-detail abilities when preparing various reports for meetings, presentations, or audits.
- Reduced errors in document filing by implementing a thorough quality control process for newly received paperwork.
- Maintained an updated inventory of office supplies, initiating purchase orders when necessary to avoid disruptions in daily operations due to shortage or stockouts.
- Eliminated potential backlogs in documentation processing by routinely scanning incoming mail and promptly routing it to relevant departments.
- Ensured timely response to information requests by promptly retrieving and distributing required files to appropriate personnel.
- Expedited audit processes by ensuring easy accessibility of organized financial records for internal and external reviewers.
- Provided exceptional customer service when responding to inquiries regarding file availability or location within the system.
- Enhanced data retrieval processes by implementing a comprehensive electronic filing system for all essential office paperwork.
- Assisted in reducing document search time by accurately cataloging and labeling files according to established protocols.
- Supported administrative staff with efficient document management, providing timely access to necessary information for decision-making purposes.
- Optimized office space utilization by periodically reorganizing the physical layout of file storage areas, ensuring easy access and navigation.
- Boosted interdepartmental communication by creating a centralized repository for shared documents, accessible to all staff members.
- Contributed to improved office productivity by consistently updating and purging outdated files from the system.
- Streamlined office operations by efficiently organizing and maintaining files, records, and documents.
- Examined, categorized, and sorted incoming documents.
- Monitored and updated filing systems to meet organization standards.
- Located and retrieved requested documents in accordance with established policies.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Maintained physical and computer-based filing systems.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Restored old files and archived completed files for future reference.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Usher
Teatro Esperanza
09.2019 - 10.2019
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Maintained professional demeanor to represent venue and create positive impression.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
- Maintained updated knowledge of event information to provide guests with accurate details.
Shampoo Assistant
Beyond Beauty Salon
02.2017 - 03.2017
- Maintained professional and friendly demeanor to greet clients for customer satisfaction.
- Contributed to health and safety of customers and staff by closely following health department regulations for sanitation and disinfection.
- Streamlined the appointment process by effectively managing client wait times during peak hours.
- Managed inventory of shampoo products, ensuring adequate supplies for daily operations.
- Promoted salon products to clients, fostering sales growth and brand awareness.
- Offered customers relaxing head massages during shampoo treatment.
- Enhanced customer satisfaction by providing thorough hair washes and scalp massages.
- Assisted in maintaining salon's schedule.
- Educated clients on proper hair care techniques, promoting healthier locks and repeat business.
- Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment and sweeping floors.
- Stocked shelves and merchandise and kept tidy appearance of salon.
- Prepared salon clients for specialized scalp treatments and conditioning.
Education
High School Diploma -
Esperanza Charter School
Philadelphia, PA06-2018
Skills
- Cleaning and sanitizing
- Reliability and punctuality
- Interior and exterior cleaning
- Health and safety compliance
- Laundry services
- Floor care expertise
- Multitasking Abilities
- Critical Thinking
- Team building
- Routine Maintenance
- Problem-solving abilities
- Reliability
- Detail Oriented
- Safety Procedures
- Space organization
- Professionalism
- Time management abilities
- Inventory Management
- Adaptability
- Problem-solving aptitude
- Health and hygiene standards
- Confidentiality
Timeline
Membership Services and Cleaner
Planet Fitness Gym
10.2021 - 03.2023
Cleaner Supervisor
City Fitness Gym
08.2021 - 10.2021
Office File Clerk
Esperanza College of Eastern University
11.2019 - 03.2020
Usher
Teatro Esperanza
09.2019 - 10.2019
Health Care Aide
Aging With Care
11.2018 - 11.2020
Shampoo Assistant
Beyond Beauty Salon
02.2017 - 03.2017
High School Diploma -
Esperanza Charter School
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