Summary
Overview
Work History
Education
Skills
Languages
Skills
Timeline
Generic

Katherine Castro

Greenville,SC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Manager

La Estrella Mexican Restaurant
05.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.

Contents Lead Specialist

ERX
09.2023 - 05.2025
  • Building of boxes.
  • Packing and unpacking contents
  • General cleans of structure and contents.
  • Wrapping of furniture.
  • Moving contents to storage and/or warehouse.
  • Cleaning of contents to return to clients
  • Socializing, emphasizing and understanding clients needs
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Due Diligence Analyst

Uvita Law Firm
08.2016 - 04.2023
  • Identified and researched patterns, trends and anomalies in transactional and customer data to detect and prevent suspicious activity related to money laundering and terrorist financing.
  • Interacted with compliance representatives to assess potential unusual activity.
  • Communicated negative findings to lines of business and supplied guidance on course of action.
  • Used transactional and customer records, external data and publicly available information to identify suspicious or unusual activity.

Secretary

Uvita Law Firm
06.2016 - 08.2016
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Scheduled appointments and conducted follow-up calls to clients.

Collections Paralegal

Bufete Artavia & Asociados
09.2015 - 06.2016
  • Collaborated on collection and dispute resolution issues.
  • Prepared legal documents to start collection process for Mortgage and liens within national banks.

Education

Master In Notary Law - Law

Universidad Internacional San Isidro Labrador
12.2022

Master Of Studies In Law - Law (Pre-Law)

Universidad Latina
12.2018

Skills

  • Strong work ethic
  • Ability to work in team
  • Communication skills
  • Customer service
  • Verbal and written communication
  • Task delegation
  • Documentation and reporting
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • File management
  • Document preparation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Skills

  • Problem solving
  • Adaptability

Timeline

Manager

La Estrella Mexican Restaurant
05.2025 - Current

Contents Lead Specialist

ERX
09.2023 - 05.2025

Due Diligence Analyst

Uvita Law Firm
08.2016 - 04.2023

Secretary

Uvita Law Firm
06.2016 - 08.2016

Collections Paralegal

Bufete Artavia & Asociados
09.2015 - 06.2016

Master Of Studies In Law - Law (Pre-Law)

Universidad Latina

Master In Notary Law - Law

Universidad Internacional San Isidro Labrador

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