Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Katherine Chasteen

telemarketer
Valparaiso,IN

Summary

Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales. Personable Bakery Manager creates and serves delicious pastry treats for busy and demanding retail bakery. Adept at adapting recipes to various diets and regional tastes. Experience supervising baking staff and monitoring all bakery equipment to ensure full functionality. Accustomed to working long hours, early mornings and weekends. Experienced server, & bartender with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Bartender

Gelsosomo's Pizzeria
Chesterton, IN
09.2018 - 01.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Stocked ice bins and coolers as needed throughout shift.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Greeted frequent visitors by name and explained new promotions.

Server

Red Robin
Valpa, IN
06.2014 - 08.2018
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

Bakery Supervisor

Aramark
Fredonia, KY
05.2010 - 03.2013
  • Supervised and trained staff in the bakery, including assigning duties and tasks.
  • Ensured that all food safety regulations were followed during production.
  • Maintained inventory of supplies and ingredients, ordering additional items as needed.
  • Monitored quality control to ensure products met standards for taste, texture, presentation and freshness.
  • Developed new recipes and adjusted existing recipes to improve product quality.
  • Managed daily operations of bakery, ensuring efficient utilization of resources.
  • Conducted regular inspections of equipment to identify maintenance needs or malfunctions.
  • Created work schedules for employees to meet customer demands while controlling labor costs.
  • Resolved customer complaints in a timely manner by providing excellent customer service.
  • Analyzed sales data to forecast future demand for baked goods.
  • Coordinated with vendors on pricing and delivery schedules for ingredients and supplies.
  • Developed marketing strategies to increase sales volume through promotions or special events.
  • Evaluated performance of staff members on an ongoing basis; provided feedback as necessary.
  • Implemented health and safety protocols in accordance with company policies and government regulations.

Telemarketer

Blue Chip Marketing
Cincinnati, OH
04.2000 - 03.2009
  • Identified potential customers through cold calling and database research.
  • Greeted customers in a friendly, professional manner on the phone.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Initiated outbound calls to prospective clients using scripts.
  • Followed up with existing customers regarding additional products or services that may be of interest.
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.
  • Attended training sessions on a regular basis to stay updated on changes in industry regulations.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.

Education

High School Diploma -

Campbell County High School
Alexandria, KY
06-2002

Skills

  • Script use
  • Upselling and Cross Selling
  • Email and Telephone Etiquette
  • Negotiation and Persuasion
  • Adaptability and Dependability
  • Performance-driven, acquiring High Stress Tolerance
  • Consumer Complaint resolution
  • Recipe creation and conversion
  • Baking equipment troubleshooting
  • Proficient in cake decorating
  • Sanitation Procedures & Safe Food Handling
  • Employee Scheduling
  • Portion & Cost Control
  • Excellent Customer Service
  • Suggestive Selling & Sales expertise
  • Strong Work Ethic
  • Basic accounting

Certification

* Serve Safe Certified 2012

* Microsoft Word, Powerpoint, & Excell Certified 2012

Languages

German
Limited

References

References available upon request.

Timeline

Bartender

Gelsosomo's Pizzeria
09.2018 - 01.2024

Server

Red Robin
06.2014 - 08.2018

Bakery Supervisor

Aramark
05.2010 - 03.2013

Telemarketer

Blue Chip Marketing
04.2000 - 03.2009

High School Diploma -

Campbell County High School

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Katherine Chasteentelemarketer