Katherine Chiles
Hanford,CA
Summary
Self-motivated, professionalism, punctuality and communication skills. I thrive on collaboration and working with a team, as well as problem solving and independently executing any task or project assigned to me.
Professional healthcare coordinator prepared for responsibilities of overseeing medical staff operations. Background includes managing credentialing and compliance, ensuring smooth administrative processes, and enhancing service delivery. Valued for collaborative work ethic and ability to adapt to changing healthcare needs. Known for effective communication and problem-solving skills in fast-paced environment.
Overview
8
8
years of professional experience
Work History
Medical Staff Coordinator
Kaweah Health Medical Center
02.2024 - Current
- Performed daily auditing to improve efficient results
- Organized weekly presentations of progress notes and metrics
- Integrate with multiple interdisciplinary teams using expert communication to ensure clinicians are up to legal state and hospital standards on a daily basis
- Developed proactive strategies
- Scheduling meetings
- Preparing agendas and minutes
- Maintaining confidential files
- Handling correspondence
- Expedited credentialing applications, enabling timely commencement of clinical services by newly hired physicians.
Patient Access Representative
Adventist Health Medical Center
04.2022 - 02.2024
- Register patients, register babies, register labs
- Verify insurance
- Answer phones
- Data entry, update patients personal information
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Service Representative
Cigna Medicare Supplement
12.2016 - 12.2021
- Answer phones, helping policy holders with insurance policies
- Updated policies, learn medical terms
- Data entry, update client’s personal information
- Issue out new ID cards, policy packets
- Agent Resource Center Representative
- Answer phones, help insurance agents with pending applications
- Data entry, guide agents through agent websites
- Commission information, take escalations, make corrections on applications
- Update banking information
- Go over decline reason, appeal process
- Order and track supplies
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Hanford West High School
Hanford06-2006
Skills
- Leadership qualities
- HIPAA compliance
- Patient safety
- Maintaining confidentiality
- License verification
- Credentialing procedures
- Customer service
- Multitasking Abilities
Timeline
Medical Staff Coordinator
Kaweah Health Medical Center
02.2024 - Current
Patient Access Representative
Adventist Health Medical Center
04.2022 - 02.2024
Customer Service Representative
Cigna Medicare Supplement
12.2016 - 12.2021
High School Diploma -
Hanford West High School
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