Katherine Chinchilla
Huntington Station
Summary
Dynamic General Manager with a proven track record at IHOP, enhancing profitability through innovative inventory management and staff training. Expert in financial analysis and customer service, I successfully improved employee retention and expanded catering services, driving sales growth while ensuring compliance with health regulations. Committed to fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
General Manager of Food Service
International House of Pancakes, IHOP
02.2021 - 01.2024
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Education
High School Diploma -
South Dade Senior High
28401 Sw 167th Ave Homestead Fl 3303006-2011
Skills
- Inventory management
- Portion control
- Financial analysis
- Staff training
- Customer service
- Performance management
- Sales growth
- Marketing and promotions
- Creativity and innovation
- Cost control
- Scheduling and rostering
- Menu development
- Team development
- Quality control
- Food preparation
- Cost controls
- Regulatory compliance
- Staff leadership
- Staff supervision
- Facility maintenance
- Hiring standards
- Staff motivation
- Ordering supplies
- Sales leadership
- Equipment management
- Waste reduction
- Sanitation standards
- Hiring procedures
- Sales planning
- Recipe creation
- Allergy awareness
- Fine-dining expertise
- Production records
Languages
English
Spanish
Timeline
General Manager of Food Service
International House of Pancakes, IHOP
02.2021 - 01.2024
High School Diploma -
South Dade Senior High
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