Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Chinchilla

Huntington Station

Summary

Dynamic General Manager with a proven track record at IHOP, enhancing profitability through innovative inventory management and staff training. Expert in financial analysis and customer service, I successfully improved employee retention and expanded catering services, driving sales growth while ensuring compliance with health regulations. Committed to fostering a collaborative team environment.

Overview

3
3
years of professional experience

Work History

General Manager of Food Service

International House of Pancakes, IHOP
02.2021 - 01.2024
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.

Education

High School Diploma -

South Dade Senior High
28401 Sw 167th Ave Homestead Fl 33030
06-2011

Skills

  • Inventory management
  • Portion control
  • Financial analysis
  • Staff training
  • Customer service
  • Performance management
  • Sales growth
  • Marketing and promotions
  • Creativity and innovation
  • Cost control
  • Scheduling and rostering
  • Menu development
  • Team development
  • Quality control
  • Food preparation
  • Cost controls
  • Regulatory compliance
  • Staff leadership
  • Staff supervision
  • Facility maintenance
  • Hiring standards
  • Staff motivation
  • Ordering supplies
  • Sales leadership
  • Equipment management
  • Waste reduction
  • Sanitation standards
  • Hiring procedures
  • Sales planning
  • Recipe creation
  • Allergy awareness
  • Fine-dining expertise
  • Production records

Languages

English
Spanish

Timeline

General Manager of Food Service

International House of Pancakes, IHOP
02.2021 - 01.2024

High School Diploma -

South Dade Senior High
Katherine Chinchilla