Dynamic General Manager with a proven track record at IHOP, enhancing profitability through innovative inventory management and staff training. Expert in financial analysis and customer service, I successfully improved employee retention and expanded catering services, driving sales growth while ensuring compliance with health regulations. Committed to fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
General Manager of Food Service
International House of Pancakes, IHOP
02.2021 - 01.2024
Reduced food waste through better inventory management and portion control, leading to increased profitability.
Increased customer satisfaction by implementing effective staff training and performance management programs.
Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
Boosted employee morale with regular team-building activities, improving communication and collaboration.
Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Addressed and resolved customer service issues to establish trust and increase satisfaction.
Education
High School Diploma -
South Dade Senior High
28401 Sw 167th Ave Homestead Fl 33030
06-2011
Skills
Inventory management
Portion control
Financial analysis
Staff training
Customer service
Performance management
Sales growth
Marketing and promotions
Creativity and innovation
Cost control
Scheduling and rostering
Menu development
Team development
Quality control
Food preparation
Cost controls
Regulatory compliance
Staff leadership
Staff supervision
Facility maintenance
Hiring standards
Staff motivation
Ordering supplies
Sales leadership
Equipment management
Waste reduction
Sanitation standards
Hiring procedures
Sales planning
Recipe creation
Allergy awareness
Fine-dining expertise
Production records
Languages
English
Spanish
Timeline
General Manager of Food Service
International House of Pancakes, IHOP
02.2021 - 01.2024
High School Diploma -
South Dade Senior High
Similar Profiles
Cynthia PearceCynthia Pearce
Senior Prep Cook, Line Cook & Server at International House of Pancakes, IHOPSenior Prep Cook, Line Cook & Server at International House of Pancakes, IHOP