Katherine C Hopkins
Hollis
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Behavioral Health Integration Coordinator
Senscio Systems
03.2024 - Current
- Implement and maintain tracking systems for program and care-related deliverables to improve transparency, follow-through, and accountability
- Review and analyze PHQ-9 and GAD-7 assessments to identify members experiencing mental health concerns and ensure appropriate follow-up
- Contribute to the development and ongoing refinement of program structure, policies, and procedures
- Support member satisfaction and engagement within the Ibis Program by addressing questions, concerns, and care needs
- Monitor and support members’ progress toward individualized health and wellness goals
- Provide technical assistance to members experiencing issues with program-related technology or devices
- Coordinate field service and in-home support needs in collaboration with the Logistics Coordinator
- Manage all inbound calls and requests for member support, ensuring timely and accurate responses
- Remind members of scheduled appointments with their care team to promote continuity of care
- Communicate relevant vital sign and health data to appropriate care team members in a timely manner
- Reconcile and communicate medication regimen changes with prescribing providers and the care team
Clinical Intake Specialist
WellSpace Maine/WellSpace @ Work
02.2021 - 02.2024
- Assist in the onboarding of clinicians both to the practice and assisting in the insurance credentialing process.
- Responsible for client intake and wait list management Complete process improvement projects for the practice as needed.
- Administratively support clinical staff as needed
- Answering inbound prospective client calls
- Providing optimal first-contact customer service to potential clients in person and on the phone during the intake and scheduling process
- Interview prospective clients for care to collect client summary, history, symptoms, and diagnosis
- Provide accurate and complete documentation from screening to support appropriate internal referral
- Support new clients through the creation of their portal account and initial paperwork completion
- Manage client’s flow in the office from intake to first appointment
- Manage waitlist database and outside referrals as needed
Psychiatry Assistant
Maine Medical Center
09.2014 - 02.2021
- Assist patients with medication refills. View the prescription monitoring program to minimize diversion. Work with local and stateside pharmacies to ensure patients are receiving medications on time.
- Using problem-solving and de-escalating skills to meet the patient and psychiatrist's needs.
- Facilitate orientations for new patients by collecting history of medical and mental health, reviewing and signing medical releases, and obtaining vitals.
- Training and on-boarding of new staff members; residents, psychiatry assistants, and other support staff. Training physician assistants and nurses in local primary care settings on pill and strip counts.
- Point of care testing for Buprenorphine groups and patients. Co-facilitated the Dual Diagnoses Intensive Outpatient Program.
- Attending multidisciplinary team meetings.
- Key Performance Indicator Champion (KPI): Quality Improvement Measurement trainer and facilitator.
- Presented Medication Assisted Treatment (MAT) to the ANCC for Maine Medical Center's Magnet Recognition.
- EPIC: Subject Matter Expert (SME) and SuperUser to implement new EMR for the department.
Youth and Family Counselor III
Sweetser
09.2011 - 03.2017
- Maintain a safe and effective milieu by participating in the provision of a structured, therapeutic environment.
- Collaborated with staff and families to achieve desired treatment outcomes.
- Ability to work cooperatively with other professionals on behalf of youth and their families.
Education
Master's - Social Work
University of New England
Biddeford, Maine12.2021
Bachelor's - Behavioral Health and Human Science
University Maine of Augusta
Saco, Maine01.2018
Skills
- Proficient in EPIC and Microsoft Office applications, including Word, Excel, and PowerPoint
- Over 26 years of experience in customer service, with a strong focus on member support and satisfaction
- 16 years of experience working in the mental health field, supporting individuals with complex behavioral health needs
- Accurate and efficient data entry with a strong emphasis on documentation quality and compliance
- Sound decision-making skills, particularly in fast-paced and member-facing environments
- Effective work planning, prioritization, and time-management skills
- Strong relationship-building skills with members, care teams, and interdisciplinary partners
- Experience contributing to process improvement initiatives to enhance efficiency and quality of care
- Trained in HIPAA compliance, CPR, and Crisis Prevention Intervention (CPI)
- High level of attention to detail with strong organizational, problem-solving, communication, and interpersonal skills
- Proven ability to multitask and remain organized while managing competing priorities
Certification
- Basic Life Support (CPR) 03/2020-03/2022
- Nonviolent Crisis Intervention (CPI) 09/2020-09/2022
- CLIA Waived UDS Training 11/2021-11/2022
Timeline
Behavioral Health Integration Coordinator
Senscio Systems
03.2024 - Current
Clinical Intake Specialist
WellSpace Maine/WellSpace @ Work
02.2021 - 02.2024
Psychiatry Assistant
Maine Medical Center
09.2014 - 02.2021
Youth and Family Counselor III
Sweetser
09.2011 - 03.2017
Bachelor's - Behavioral Health and Human Science
University Maine of Augusta
Master's - Social Work
University of New England