Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Claudio

Katherine Claudio

Auburn,WA

Summary

Excellent individual that is a wonderful addition to any team or company. Hard working, very kind and punctual. Positive individual with a strong will and good heart. Seasoned Order Picker knowledgeable about quality assurance requirements, storage protocols and inventory counts. Enthusiastic and high-energy professional offering 10+ years of experience. Committed to contributing to scale team within any company.

Proficient in adhering to company policies and procedures while pricing merchandising to achieve business objectives. Successful at performing audits on sales, refunds and disbursements with accuracy. Methodical and focused professional skilled in performing price tag replacements and updates.

Hardworking and punctual individual that works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Hands-on Residential Specialist promoting strong skills in reinforcing positive behavior, administering medication with accuracy and providing documentation on residents' progress. Remains calm and poised in stressful situations. Considered a valuable asset and committed to providing a high level of care and service. Compassionate Residential Specialist willing to provide assistance with personal hygiene, meal preparation and household tasks. Energetic professional with more than 2 years of expertise ensuring safe, supportive environments for individuals with range of disabilities.

Overview

20
20
years of professional experience

Work History

Residential Specialist

Plymouth Housing Group
10.2022 - Current
  • Supported the development of community programs by organizing events and encouraging resident participation.
  • Organized and supervised recreational activities, promoting a well-rounded living experience for all residents.
  • Observed strict regulations and procedures to keep group home safe and secure for both residents and staff members.
  • Streamlined administrative processes for better efficiency, reducing paperwork burdens on both staff members and residents alike.
  • Managed crisis situations effectively with swift response times, minimizing risk factors for both individuals involved as well as other community members present at the time of the event.
  • Facilitated open communication between residents, families, and staff, fostering a positive community atmosphere within the facility.
  • Positively interacted with residents, which helped to demonstrate proper behavior and communication.
  • Delivered compassionate care to residents by being empathetic, approachable, and consistently focused on their holistic wellbeing.
  • Cultivated strong relationships with local resources, connecting residents to essential services within the community as needed.
  • Improved living conditions for residents through regular inspections and timely maintenance activities.
  • Assisted residents with daily self-care practices, meal preparation, and household tasks and duties.
  • Maintained accurate records of all resident interactions and progress updates, ensuring continuity of care across shifts and team members.
  • Upheld confidentiality standards when handling sensitive resident information or discussing private matters internally among colleagues or with outside partners/providers necessary to overall care provision efforts.
  • Promoted positive relations between residents and staff.

Online Order Picker

Kotis Design
01.2014 - 07.2018
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Labeled boxes and placed in outbound collection areas.
  • Limited damage to products and orders by using care when choosing items.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Prepared sortation area by setting up pallets and carts for product.
  • Achieved productivity and accuracy standards to meet company guidelines.
  • Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Confirmed items picked for orders by keying codes into system.
  • Accepted, processed and quickly filled orders.
  • Pulled merchandise to fulfill orders to specification.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Organized and stored items in warehouse using pallet jacks and hand trucks.
  • Assembled customer orders from stock and placed orders on pallets for shipping department.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
  • Marked and labeled containers with accurate shipping information to prevent delays.

Auto Parts Delivery Driver

Fast Undercar
04.2012 - 01.2014
  • Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
  • Logged deliveries and pickups and quickly loaded and unloaded deliveries.
  • Handled difficult customer service situations with diplomacy and firmness and delivered friendly and knowledgeable support, resulting in repeat customers and referrals.
  • Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
  • Pulled specific store parts from inventory and occasionally used dollies to load and unload heavy equipment from vehicles.
  • Unloaded and organized inventory received from manufacturers and distribution centers.
  • Built rapport with local store owners and key customers to promote repeat business.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Obtained and maintained proper delivery authorization and pickup documentation.
  • Completed daily pre-trip inspection checklist before first delivery.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Processed shipment documents neatly and efficiently for each load.
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.

Cashier

Burger King
01.2004 - 07.2010
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.

Education

GED -

Stanton Alternative High School
Yakima , WA
02.1998

Skills

  • Boxing and labeling
  • Merchandise restock
  • RF scanning devices
  • Workload priorities
  • Merchandise stocking
  • Inventory replenishment
  • Product displays
  • Adaptive team player
  • Inventory tracking
  • Safety methods
  • Store planning and display design
  • Product organization
  • Dependable and reliable
  • Materials transport
  • Stockroom procedures
  • Heavy lifting
  • Loading and unloading
  • Skilled in man lifts
  • Written and verbal communication
  • Safety policies and procedures
  • Fair Housing Regulations
  • Complaint Handling
  • Interpersonal and written communication
  • Issue Resolution
  • Daily living assistance
  • Meal Preparation
  • Behavior monitoring
  • Crisis Management
  • Resident monitoring
  • Critical Thinking
  • Clear Communication
  • Tenant relations
  • Decision-Making
  • Relationship Building
  • Affordable housing programs knowledge
  • Payment Collection

Languages

Spanish
Professional Working

Timeline

Residential Specialist

Plymouth Housing Group
10.2022 - Current

Online Order Picker

Kotis Design
01.2014 - 07.2018

Auto Parts Delivery Driver

Fast Undercar
04.2012 - 01.2014

Cashier

Burger King
01.2004 - 07.2010

GED -

Stanton Alternative High School

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Katherine Claudio