Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Colaguori

Okatie,SC

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Good financial sense with top-notch planning and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

TravisMathew LLC
Bluffton, SC
11.2021 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers (in person and via phone)by empathetically listening, recording details and offering solutions In a timely manner
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Ensured compliance with all safety regulations throughout the store premises, mitigating risks
  • Maintained inventory by checking merchandise to determine levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making...
  • Implemented successful business strategies to increase revenue and target new markets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed an effective system for tracking inventory and incoming shipments

Command Executive Adminitstratior

US Army
Camp Arifjan, Kuwait
10.2022 - 10.2023
  • Greeted visitors warmly upon arrival at the office premises.
  • Maintained confidential records and files related to executive operations.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Took detailed notes in meetings and disseminated information afterward.
  • Provided administrative support in preparing contracts, purchase orders, and other documentation required for daily business activities.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Scheduled appointments for executives with external parties.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Researched and prepared information for presentations to high-level executives.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Oversaw inventory control processes ensuring availability of supplies at all times.

Sales Manager

Sunglass Hut
Bluffton, SC
04.2020 - 10.2021
  • Cultivated strong professional relationships with key clients to drive long-term business development.
  • Maintained professional network of current and potential clients and business opportunities.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Directed and coordinated products and sales activities.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coached, developed and motivated team to achieve revenue goals as well as personal goals.
  • Resolved customer complaints regarding sales and service.
  • Extensively researched products to gain a comprehensive understanding to better sell to customers.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Tracked monthly sales to generate reports for business development planning. This would include such creating sales plans, goals, strategies and objectives that would achieve team and revenue goals..
  • Created and maintained sales environment to support business objectives.
  • Created and presented monthly reports to management on sales performance.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Developed and implemented new sales strategies to update product lines.
  • Established and maintained professional relationships.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.

Education

Bachelor of Arts - Communications

Rutgers, The State University of New Jersey
New Brunswick, NJ
08-2020

Skills

  • Retail Operations and Oversight
  • Problem-Solving
  • Relationship Building and Management
  • Team Building and Leadership
  • Customer Service and Engagement
  • Strategic Merchandising
  • Store Organization
  • Loss Prevention
  • Sales Expertise
  • Inventory Control

Timeline

Command Executive Adminitstratior

US Army
10.2022 - 10.2023

Assistant Store Manager

TravisMathew LLC
11.2021 - Current

Sales Manager

Sunglass Hut
04.2020 - 10.2021

Bachelor of Arts - Communications

Rutgers, The State University of New Jersey
Katherine Colaguori