Katherine Colaguori
Okatie,SC
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Good financial sense with top-notch planning and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
TravisMathew LLC
Bluffton, SC
11.2021 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers (in person and via phone)by empathetically listening, recording details and offering solutions In a timely manner
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Ensured compliance with all safety regulations throughout the store premises, mitigating risks
- Maintained inventory by checking merchandise to determine levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making...
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed an effective system for tracking inventory and incoming shipments
Command Executive Adminitstratior
US Army
Camp Arifjan, Kuwait
10.2022 - 10.2023
- Greeted visitors warmly upon arrival at the office premises.
- Maintained confidential records and files related to executive operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Took detailed notes in meetings and disseminated information afterward.
- Provided administrative support in preparing contracts, purchase orders, and other documentation required for daily business activities.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Scheduled appointments for executives with external parties.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Coordinated meeting and work schedules for staff teams and executives.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Set up meeting and event logistics for senior management and updated calendars.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Conducted research on various topics as requested by executives or senior management personnel.
- Developed effective filing systems for easy retrieval of information when needed.
- Researched and prepared information for presentations to high-level executives.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Managed all aspects of catering needs for special events hosted by the organization.
- Oversaw inventory control processes ensuring availability of supplies at all times.
Sales Manager
Sunglass Hut
Bluffton, SC
04.2020 - 10.2021
- Cultivated strong professional relationships with key clients to drive long-term business development.
- Maintained professional network of current and potential clients and business opportunities.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Directed and coordinated products and sales activities.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coached, developed and motivated team to achieve revenue goals as well as personal goals.
- Resolved customer complaints regarding sales and service.
- Extensively researched products to gain a comprehensive understanding to better sell to customers.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Tracked monthly sales to generate reports for business development planning. This would include such creating sales plans, goals, strategies and objectives that would achieve team and revenue goals..
- Created and maintained sales environment to support business objectives.
- Created and presented monthly reports to management on sales performance.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed and implemented new sales strategies to update product lines.
- Established and maintained professional relationships.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
Education
Bachelor of Arts - Communications
Rutgers, The State University of New Jersey
New Brunswick, NJ08-2020
Skills
- Retail Operations and Oversight
- Problem-Solving
- Relationship Building and Management
- Team Building and Leadership
- Customer Service and Engagement
- Strategic Merchandising
- Store Organization
- Loss Prevention
- Sales Expertise
- Inventory Control
Timeline
Command Executive Adminitstratior
US Army
10.2022 - 10.2023
Assistant Store Manager
TravisMathew LLC
11.2021 - Current
Sales Manager
Sunglass Hut
04.2020 - 10.2021
Bachelor of Arts - Communications
Rutgers, The State University of New Jersey
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