Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Katherine Cole

Las Vegas,NV

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork. Devoted to enhancing team performance with smooth administrative support. Proficient Word and Excel user.

Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

73
73
years of professional experience
1
1
Certification

Work History

Building Clerk Assistant (Contract Hire)

City And County Of Honolulu
Kapolei, HI
05.2018 - 06.2021
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Produced high-quality communications for internal and external use.
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Managed tax drawers, resolved variances and filed company receipts.
  • Prepared meeting rooms and materials and recorded important information.
  • Interacted with customers by phone, email or in-person to provide information.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to [Type] database.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Arranged meetings and coordinated resources for use by attendees.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Engineering Support Technician

City And County Of Honolulu
Honolulu, HI
03.1994 - 12.2018
  • Completed inventory counts and organized supplies.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to telephone, email and in-person inquiries regarding roadways, operation, use and repair.
  • Updated documentation and produced reports.
  • Answered mulitple incoming calls from residential and small business customers on properties and trenching and grading permits.
  • Devised solutions to operations issues related to road maps working closely via phone, email, live chat and web teleconference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Researched product and issue resolution tactics to address customer concerns.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Documented support interactions for future reference.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

Hairstylist

Shears Plus 2 (closed)
Aiea, HI
09.1984 - 12.2018
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Escorted guests to and from treatment rooms for specialty salon services.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Permed, relaxed and bleached hair for customers daily.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Organized sales area and work station to showcase products and boost sales.
  • Educated customers on products to maximize benefits.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Processed payments, entering sales in register for prompt customer service.
  • Resolved guest complaints about service or style.
  • Distributed business cards outside of salon to generate new business.

Hair Stylist

Tsuki's Hair Salon ( Closed)
Ala Moana, HI
05.1973 - 09.1984
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Updated customer service standards to increase number of return customers and overall company profits.
  • Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
  • Worked on customers daily while maintaining distinguished cleanliness and organization of work areas.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Organized sales area and work station to showcase products and boost sales.
  • Increased sales 10% by analyzing customer hair care needs and recommending courses of action to boost sales.
  • Sourced materials and props for photo shoots to enhance products and appearance of subjects.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Worked with men, women and children to complete on daily basis.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Education

No Degree - Cosmetology

Honolulu Community College
Honolulu, HI

No Degree - Shorthand, Typing, Blueprint (nonCredit Courses)

Leeward Community College
Pearl City, HI

High School Diploma -

James B. Castle High School
Kaneohe
06.1971

Skills

  • Outgoing Mail Preparation
  • Team Collaboration
  • Data Gathering
  • Data Recording
  • Reliable and Punctual
  • Verbal and Written Communication
  • Office Supply Management
  • Mail Sorting and Routing
  • Office Machine Operation
  • Microsoft Office

Certification

  • Licensed Cosmetology - Currently Active (Hawaii)

Timeline

Building Clerk Assistant (Contract Hire)

City And County Of Honolulu
05.2018 - 06.2021

Engineering Support Technician

City And County Of Honolulu
03.1994 - 12.2018

Hairstylist

Shears Plus 2 (closed)
09.1984 - 12.2018

Hair Stylist

Tsuki's Hair Salon ( Closed)
05.1973 - 09.1984

No Degree - Cosmetology

Honolulu Community College

No Degree - Shorthand, Typing, Blueprint (nonCredit Courses)

Leeward Community College

High School Diploma -

James B. Castle High School

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Katherine Cole