Katherine Cole
Colorado Springs,CO
Summary
Dynamic manager with proven expertise in client relations and project management. Skilled in coordinating schedules and motivating teams to achieve strategic goals. Committed to driving operational excellence and enhancing customer satisfaction. Dedicated professional known for exceptional leadership and staff development. Experienced in maintaining client relations and managing project workflows, contributing to high-quality service delivery and operational efficiency. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
16
16
years of professional experience
Work History
Manager
The King's Cleaning Company
Denver, CO
01.2023 - Current
- Maintained client and customer relations.
- Project/Staff Management.
- Growth and Strategy
- Administrative and Financial Duties
- Compliance and Safety.
- Coordinating Schedules for both employees and customers
Team Lead
VCGD Steak House
Denver, CO
05.2013 - 12.2022
- Server/ Head Bartender
- Motivated staff through positive reinforcement techniques.
- Provided support to junior staff during peak periods of workloads.
- Managed new work procedures and policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Supervised daily operations to ensure high-quality service and customer satisfaction.
Head Bartender
The Railyard
La Junta, Colorado
06.2009 - 06.2011
- Moved into the head position after 2 weeks. Managed bar area, cocktail design and menu and handled inventory, regulation/ heath and safety compliance, and customer relationships.
- Solely responsible for opening and/or closing the bar. Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Upsold customers from shelf to premium brands to help boost sales.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
Real Estate License - Real Estate
Kaplan Real Estate School
Colorado Spring, COSkills
- Real estate analysis
- Client relations
- Project management
- Market research
- Financial reporting
- Team leadership
- Customer service
- Performance management
- Business development
Affiliations
- Restoring cars through extensive mechanical restoration, customization, and parts replacement
- Resulting is track time
Accomplishments
- Participated in 4-H Youth Development Program for several years.
- Horse showings, in which I received 2 Reserved Championships and 1 Grand Championship
- Participated in live stock showings
References
References available upon request.
Timeline
Manager
The King's Cleaning Company
01.2023 - Current
Team Lead
VCGD Steak House
05.2013 - 12.2022
Head Bartender
The Railyard
06.2009 - 06.2011
Real Estate License - Real Estate
Kaplan Real Estate School