Summary
Overview
Work History
Education
Skills
Work Availability
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Katherine Connell

Katherine Connell

Buffalo,NY

Summary

Detail-oriented and methodical, offering over 10 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

Overview

13
13
years of professional experience

Work History

Senior Billing Specialist

Horizon Health Services
Getzville, NY
12.2014 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Executed billing tasks and recorded information in company databases.
  • Used data entry skills to accurately document and input statements.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Located and corrected data entry errors and reported to management.

E-Commerce Specialist

Christmas Central
Cheektowaga, NY
05.2013 - 12.2014
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained working knowledge of company products, services and promotions.
  • Created numerous product descriptions for website sales
  • Displayed positive, professional, friendly and high-energy willingness to assist customers through chat and telephone interactions.

Personal Care Aide

Hoth Family
Orchard Park, NY
01.2013 - 05.2013
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Developed rapport to create safe and trusting environment for care.

Quality Assurance Assistant

Niagara Lutheran Home & Rehabilitation Center Inc.
Buffalo, NY
07.2008 - 11.2011
  • Maintained records for compliance and analysis purposes.
  • Assisted with independent internal audits.
  • Processed eligibility and benefits verification and authorization requests.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Bachelor of Science - Criminal Justice

SUNY Buffalo State
Buffalo, NY
2004

Skills

  • Self Starter
  • Data Compilation
  • Alphanumeric Entry
  • Verifying Data Accuracy
  • Scheduling Databases
  • Efficient Data Entry
  • Patient Charting
  • Advanced Clerical Knowledge
  • Maintaining Confidentiality
  • Spreadsheet management
  • Workflow planning
  • Time management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown

Timeline

Senior Billing Specialist

Horizon Health Services
12.2014 - Current

E-Commerce Specialist

Christmas Central
05.2013 - 12.2014

Personal Care Aide

Hoth Family
01.2013 - 05.2013

Quality Assurance Assistant

Niagara Lutheran Home & Rehabilitation Center Inc.
07.2008 - 11.2011

Bachelor of Science - Criminal Justice

SUNY Buffalo State

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Katherine Connell