Katherine Conrad
Multiple Apartment, Homes, And Commercial Real Estate Experience
Corona,CA
Summary
I have been actively involved in apartment, house, and commercial real estate.
I have exceptional financial skills; Lease preparation and execution, excellent customer service, very familiar with a knowledge of construction,
Place construction Orders, strong accounting background; Accounts Receivable; Accounts Payable; Property Management Software; Excel, Word, PDF.
Prepared end of year schedules for for CPA Firms;
Asset and Depreciation Schedules
Vendor review cost versus contract.
Monitor Invoices.
Resident Correspondence, Violation Notifications, Delinquency Pursuit,
3 Day Pay or Quit execution, with court attendance.
Place construction orders with vendors.
Overview
23
23
years of professional experience
Work History
Cashier, Customer, Service
The Home Depot Inc
11.2021 - Current
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Associate
Magnolia Bird Farm
10.2018 - 06.2021
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Conducted comprehensive market research to identify emerging trends and opportunities for growth within the industry.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
Property and Regional Manager
USA Multifamily Management
07.2010 - 10.2018
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Strengthened internal controls through diligent financial oversight and adherence to established policies and procedures at each regional location.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Developed vendor network of contacts to drive down costs and increase revenues.
- Supervised various locations, enforcing high-quality standards of operation.
- Generated financial and operational reports to assist management with business strategy.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Regional Manager
Related Property Management
01.2008 - 01.2010
- Conducted thorough risk assessments for potential property acquisitions, evaluating financial viability and return on investment projections.
- Streamlined banking transactions with effective cash management strategies, reducing processing time and errors in reconciliation activities.
- Maintained compliance with regulations by staying current on industry best practices and adapting accounting procedures as necessary.
- Contributed to successful lease negotiations by providing accurate rental rate analysis based on market trends and property performance metrics.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Evaluated competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established and maintained operational standards for [Number] location.16 locations, apartment, house, and commercial facilities
- Established and maintained operational standards for apartment, house, and commercial 40[Number] locations
- Established and maintained operational standards for locations
- Prepared timely and comprehensive financial statements for stakeholders, enabling informed decision-making and strategic planning.
- Increased accuracy of rent rolls by diligently monitoring tenant payments and updating records accordingly.
- Improved cash flow management with diligent tracking of accounts receivable and payable, ensuring prompt collection and payment of funds.
- Optimized resource allocation through detailed expense tracking, identifying opportunities for cost savings within the budget parameters.
- Collaborated with property managers to develop accurate budgets, ensuring proactive financial planning for properties.
- Improved tenant relations by promptly addressing billing inquiries, clarifying charges and providing timely resolutions to disputes.
- Ensured data integrity in accounting systems through regular system audits, addressing discrepancies promptly to maintain accuracy in reports generated from the database.
- Reduced discrepancies in financial records by conducting thorough monthly reconciliations for property management accounts.
- Supported audit processes, providing accurate documentation and addressing inquiries from external auditors efficiently.
- Enhanced financial reporting by streamlining accounting processes and implementing efficient software solutions.
- Managed fixed asset registers accurately, recording additions and disposals while calculating depreciation charges according to applicable tax regulations.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Maintained integrity of general ledger and chart of accounts.
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Collected and reported monthly expense variances and explanations.
Real Estate Agent
Tarbell Realtors
01.2001 - 10.2008
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Negotiated, facilitated, and managed real estate transactions.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Advertised client properties through websites, social media, and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Presented purchase offers to sellers for consideration.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Prepared and presented contracts and other legal documents to clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Generated leads for sales and rental properties through cold calls and referrals.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Reviewed and executed confidential documents, contracts and disclosures.
Regional Manager
Towne Center Property Management
01.2003 - 01.2008
- Strengthened internal controls through diligent financial oversight and adherence to established policies and procedures at each regional location.
- Collaborated with product development teams to provide valuable customer insights, driving continuous improvement efforts and enhancing overall offerings to meet market demands.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Generated financial and operational reports to assist management with business strategy.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
05.2001 -
Skills
POS Systems
Drawer balancing
ID Verification
Product restocking
Customer Service
Payment Collection
Customer Assistance
Payment Processing
Order Taking
Time management skills
Product Knowledge
POS system operations
Retail Merchandising
Expense Tracking
Daily Reporting
Customer service excellence
Reports and documents
Records Maintenance
Report Preparation
Payment posting
Cash Management
Basic Math Competence
Patience and Empathy
Professionalism and Courtesy
Work Ethic and Integrity
Task Prioritization
Policies and Procedures
Work Task Prioritization
Attention to Detail
Reliable and Responsible
Analytical Thinking
Effective Communication
Problem-solving aptitude
Multitasking
Timeline
Cashier, Customer, Service - The Home Depot Inc
11.2021 - Current
Associate - Magnolia Bird Farm
10.2018 - 06.2021
Property and Regional Manager - USA Multifamily Management
07.2010 - 10.2018
Regional Manager - Related Property Management
01.2008 - 01.2010
Regional Manager - Towne Center Property Management
01.2003 - 01.2008
Claremont High School - High School Diploma,
05.2001 -
Real Estate Agent - Tarbell Realtors
01.2001 - 10.2008