Katherine Contreras
Lawrenceville,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Gwinnett Pulmonary Group
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
Medical Assistant
Northside Duluth Surgical Group
08.2022 - 07.2023
- Phone etiquette
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Front Desk Receptionist
Comfort Inn and Suites
05.2020 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Receptionist
Georgia Kitchen and Bath
03.2021 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Medical Assistant program -
Gwinnett Technical College
Lawrenceville, GA07.2022
No Degree - Medical Assistant
Gwinnett Technical College
Lawrenceville, GA05.2022
High School Diploma -
Duluth High School
Duluth, GA05.2019
Skills
- Customer Service
- Fluent in spanish
- Patient Health Assessment
- Medical Terminology
- Phone Etiquette
- Wound care
- Patient Scheduling
- Vital Sign Monitoring
- Procedure Assistance
References
- Carole Poole, Medical Assistant, (678) 542-6648
- Maggie Selph, Manager, (470) 350-4205
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Gwinnett Pulmonary Group
07.2023 - Current
Medical Assistant
Northside Duluth Surgical Group
08.2022 - 07.2023
Receptionist
Georgia Kitchen and Bath
03.2021 - 08.2021
Front Desk Receptionist
Comfort Inn and Suites
05.2020 - 10.2022
Medical Assistant program -
Gwinnett Technical College
No Degree - Medical Assistant
Gwinnett Technical College
High School Diploma -
Duluth High School
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