Katherine Cooperman
Westminster,CO
Summary
Professional Community Liaison with a proven track record of fostering partnerships and facilitating collaboration among diverse groups. Leveraging over 6 years of experience in the healthcare industry, employing strategic thinking and a results-driven approach to deliver impactful solutions that enhance organizational performance. Expertise lies in effective communication, conflict resolution, public outreach, and building community relationships. Skilled achiever consistently exceeding targets and driving success in fast-paced environments. Exceptional organizational skills and positive attitude successfully managing multiple priorities and willingly taking on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Community Liaison
The Denver Hospice
05.2021 - Current
- Manage a sales territory which encompasses Northwest Metro Denver, obtaining 30+ referrals/month and averaging 25 admissions/month
- Consistently achieve sales goals
- Utilize routing to maximize time with customers
- Call targets include: Physicians offices, hospitals, AL, SNF, IL, Home Health, and community partners
- Manage relationships with current referral partners by connecting with key personnel at accounts to assess service delivery, provide education, host events and address service failures as needed
- Champion of continuous internal process improvement regarding both care delivery and admission process to increase customer satisfaction for patients, families, and referral partners
- Attend/Participate in community events, trade shows, and other public venues as well as internal meetings/events
- Create marketing campaigns and draft materials to be utilized to build brand awareness and increase referrals
- Utilize Trella CRM to manage accounts, contacts, activities, and referrals
- Analyze both internal and Trella Marketscape data to develop sales strategy and maximize market share
- Conduct family meetings educating about hospice benefits and complete admission consents, confirm hospice eligibility
- Served on the Trella Project Team to build new CRM for use by CareSynergy affiliates (Aug 2022- Feb 2023)
- Completed Healthcare Strategica 6 Week Sales Training for Hospice and Palliative Care with Michael Ferris (Jan-Feb 2023)
Freelance
11.2019 - 05.2021
- Lyft Driver
- Pet Sitter
- Food delivery for Purple Ginger Asian Fusion
Admissions Coordinator
The Denver Hospice
10.2016 - 10.2019
- Handle 30+ incoming calls a day
- Grow hospice census by successfully driving admission conversion rates
- Cultivate and maintain positive working relationships with referral partners, patients, and families
- Obtain referral documentation and medical records from community providers and hospitals
- Complete accurate data entry of new patients into the EMR, utilizing NetSmart and ICD 10 medical coding
- Educate patients and families on hospice and palliative care services, philosophy, and goals of care
- Schedule appointments for 10+ field staff using Appointments Everywhere
- Ensure appropriate paperwork has been obtained and filed
- Order DME, arrange transport, and coordinate with hospitals, rehab centers, SNFs, ALFs, as well as family members to complete patient enrollment in timely manner
- Effectively communicate with multiple departments to provide quality supportive experience for patients and families, from first scheduling call to meeting their assigned team
- Preceptor for new hires
- Backup for Insurance Verification Department
- Patient Navigator Level 1 Certification
Guest Services Agent and Auditor
The Drury Inn & Suites DTC
04.2014 - 05.2018
- Complete tax reconciliation spreadsheets
- Report new business contract opportunities to hotel Sales Manager
- Transport guests using company van, prepare food for 200+ guests
- Resolve guest complaints
- Answer questions about hotel amenities, directions, reservations, and local attractions
- Coordinate with various departments to meet guest needs
- Receive cash payments, make adjustments to folios
Education
Bachelor of Arts - Sociology, Women’s Studies
Bowling Green State University
05.2009
Skills
- Microsoft Office Suite
- ICD 10 Medical Coding
- EMRs: NetSmart, Epic, Wellsky, CarePort, Navi
- CRMs: Trella, SalesForce
- Community Partnerships
- Relationship Building
- Healthcare Education, specializing in Hospice and Palliative Care
- Community Resource Knowledge
- Patient Advocacy
- Marketing Material Development
- Scheduling
- Fundraising
- Detail-Oriented and Organized
- Data-Driven Decision Making
- Performing in Fast-Paced Environment
- Teamwork and Collaboration
- Self-starter
- Multitasking
Timeline
Community Liaison
The Denver Hospice
05.2021 - Current
Freelance
11.2019 - 05.2021
Admissions Coordinator
The Denver Hospice
10.2016 - 10.2019
Guest Services Agent and Auditor
The Drury Inn & Suites DTC
04.2014 - 05.2018
Bachelor of Arts - Sociology, Women’s Studies
Bowling Green State University
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