Katherine Cordle
Springfield,OH
Summary
I'm proactive with experience supporting daily operations through effective scheduling, communication, and organizational system. I thrive in fast-paced environments and take pride in anticipating needs and improving efficiency. I'm open to improving my skills and growing. I'm responsible and reliable.
Overview
18
18
years of professional experience
Work History
Waitress, To Go Specialist
Olive Garden Restaurant
Springfield, OH
10.2007 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Team leader.
- Assisted kitchen staff with food preparation and presentation as needed.
Waitress, Bartender, Manager
O'Conners Irish Pub
Springfield, OH, OH
02.2020 - 03.2022
- Provided exceptional customer service to enhance dining experience.
- Took orders accurately and communicated them effectively to kitchen staff.
- Maintained cleanliness and organization of dining area throughout shift.
- Handled cash and processed payments with attention to detail.
Customer Service Representative
Buckeye Mechanical Services
West Mansfield, Ohio
10.2018 - 03.2019
- Assisted customers with inquiries regarding mechanical service offerings.
- Resolved customer complaints through effective communication and problem-solving.
- Coordinated service requests with technicians for timely dispatch and completion.
- Collaborated with team members to improve customer satisfaction initiatives.
- Provided support during peak hours to ensure efficient service delivery.
- Followed up on service requests to confirm customer satisfaction post-service.
- Answered customer inquiries and provided accurate information regarding products and services.
Administrative Assistant
Haugland Learning Center
Columbus, Ohio
08.2015 - 09.2018
- Organized office files and documents for efficient retrieval and management.
- Assisted in scheduling meetings and coordinating travel arrangements for executives.
- Managed incoming communications, routing messages to appropriate departments promptly.
Administrative Assistant
Nationwide Mutual Insurance Company
Urbana, Ohio
06.2013 - 08.2015
- Organized office files and documents for efficient retrieval.
- Managed incoming communications, routing messages to appropriate departments promptly.
- Collected payments and completed daily bank deposits.
- Collaborated with team members to streamline administrative processes and improve efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
High School Diploma -
Urbana High School
Urbana, OH05-2007
Skills
- I manage scheduling and communications to keep operations running smothly and on time
- Administrative support: calendar management, email correspondence, document preparation
- Organization & Efficiency: workflow optimization, task prioritization, deadline tracking
- Communication: Professional client interaction, internal coordination, follow-ups
- I support a fast-paced environment with shifting priorities
Timeline
Waitress, Bartender, Manager
O'Conners Irish Pub
02.2020 - 03.2022
Customer Service Representative
Buckeye Mechanical Services
10.2018 - 03.2019
Administrative Assistant
Haugland Learning Center
08.2015 - 09.2018
Administrative Assistant
Nationwide Mutual Insurance Company
06.2013 - 08.2015
Waitress, To Go Specialist
Olive Garden Restaurant
10.2007 - Current
High School Diploma -
Urbana High School