Katherine Coss Y Leon
Lincolnton,NC
Summary
Dynamic and dedicated professional with a strong background in customer service and food handling at Myers Park Country Club. Proven ability to enhance guest experiences through exceptional teamwork and adaptive problem-solving. Recognized for maintaining high service standards and effectively managing event setups, contributing to increased customer satisfaction and repeat business.C
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail.
Overview
10
10
years of professional experience
Work History
Banquet Server
Myers Park Country Club
06.2022 - Current
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and engagement.
- Set up and arranged banquet spaces according to event specifications, maintaining a polished appearance.
- Assisted in food and beverage service, adhering to quality standards and enhancing dining experiences.
- Collaborated with kitchen staff to ensure timely delivery of meals and efficient workflow during events.
- Trained new servers on best practices for service, fostering teamwork and operational efficiency.
- Monitored guest needs throughout events, proactively addressing any issues or requests for assistance.
- Maintained cleanliness and organization of service areas, contributing to overall ambiance of events.
- Implemented feedback mechanisms from guests to improve service quality at future functions.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Replenished condiments and other supplies at tables and service bars.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Served meals to customers according to established guidelines.
- Inspected dishes and utensils for cleanliness.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Maintained clean and safe work environment.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained cleanliness and organization of service area, ensuring welcoming environment for guests.
- Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
- Elevated guest dining experience, recommending beverage pairings based on menu selections.
- Enhanced table presentation, arranging settings in alignment with event themes and specifications.
- Fostered positive dining atmosphere, engaging with guests to enhance their event experience.
- Supported successful execution of themed events, customizing service approach to match event style.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Responded to guest inquiries and requests promptly and courteously.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Facilitated seamless communication between event planners and catering team, ensuring all needs were met.
- Contributed to achieving high customer satisfaction scores through prompt and courteous service.
- Enhanced event efficiency by setting up banquet halls according to precise event specifications.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
Delivery Driver
Amazon
07.2021 - 11.2022
- Delivered packages efficiently while adhering to safety protocols and time schedules.
- Navigated routes using GPS technology to optimize delivery times and minimize delays.
- Maintained accurate records of deliveries, ensuring proper documentation and reporting of incidents.
- Assisted in training new drivers on operational processes and safety regulations.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Improved delivery accuracy by diligently checking orders before departure.
Caregiver, Special Needs
Abound Health
01.2020 - 06.2022
- Assisted clients with daily living activities, promoting independence and dignity.
- Developed personalized care plans in collaboration with multidisciplinary teams.
- Implemented behavior management strategies to enhance client engagement and comfort.
- Trained new staff on best practices for client care and safety protocols.
- Monitored client progress, adjusting care approaches based on individual needs and responses.
- Maintained accurate documentation of client health records and care interventions.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared meals and snacks and fed clients.
- Enhanced communication between clients, families, and healthcare providers for improved outcomes.
- Advocated for clients' needs during family meetings and service reviews to ensure optimal support.
Teacher's Assistant
A Place To Grow Childcare Center
04.2016 - 10.2019
- Assisted lead teacher in developing and implementing lesson plans.
- Facilitated small group activities to enhance student engagement and learning outcomes.
- Provided individualized support to students with diverse learning needs.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with educators to assess student progress and adapt instructional methods.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Mentored new teaching assistants on classroom protocols and best practices.
- Enhanced communication between teachers, students, and parents through regular updates and feedback sessions.
- Organized educational materials and resources for effective lesson delivery.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Handled class records for attendance, assignment grades and course participation scores.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Completed daily reports on attendance and disciplinary performance.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Education
High School Diploma -
Lincolnton High School
Lincolnton, NC07-2009
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Adaptive problem solving
- Customer service focus
- Clear communication
- Event setup
- Safe food handling
- Hospitality service expertise
- Food handling
- Service prioritization
- Arranging banquet hall
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Timeline
Banquet Server
Myers Park Country Club
06.2022 - Current
Delivery Driver
Amazon
07.2021 - 11.2022
Caregiver, Special Needs
Abound Health
01.2020 - 06.2022
Teacher's Assistant
A Place To Grow Childcare Center
04.2016 - 10.2019
High School Diploma -
Lincolnton High School