Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Creech

Baton Rouge,LA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Office Manager

Century Rehabilitation
03.2022 - 12.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.

Legal Department Manager

Just Numbers Enterprises (Champion Management)
12.2019 - 02.2022
  • Oversee all attorney accounts for twelve imaging centers located in Louisiana and Alabama.
  • Negotiate and approve settlement agreements with attorneys.
  • Communicate with attorneys regarding their needs for specific clients.
  • Handle high volume of phone calls, emails and faxes.
  • Attend marketing events to build customer relationships.
  • Reconcile daily sales transactions to balance and log day-to-day revenue.
  • Communicate with managers of other departments to maintain transparency.
  • Develop rapport with attorneys to cultivate loyalty and satisfaction.
  • Generate financial statements and reports detailing accounts receivable status.
  • Deposit payments into bank accounts and reconcile accounts.
  • Handle medical and billing records requests.

Billing Clerk

Champion Management
07.2019 - 12.2021
  • Executed billing tasks and recorded information in company databases.
  • Monitored outstanding invoices and performed collections duties.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Reconciled past due accounts achieving 75% reduction in outstanding invoices.
  • Handled account payments and provided information regarding outstanding balances.
  • Verified accuracy of accounts payable payments, resulting in 75% reduction in payment errors and check reissues.
  • Generated financial statements and reports detailing accounts receivable status
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Used data entry skills to accurately document and input statements.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Responded to customer concerns and questions on daily basis.
  • Received and sorted mail, prepared packages for delivery and scanned documents.

Human Resources Manager/Executive Assistant/Marketing Assistant

Hospice In His Care/ Champion Management
01.2017 - 07.2019
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Answered and directed outbound and inbound phone calls each day.
  • Assisted with meetings and presentations within company.
  • Managed employee exit interviews and paperwork.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Filed paperwork and organized computer-based information.
  • Took notes and dictation at meetings.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Wrote reports, executive summaries and newsletters.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Screened personal and business calls and directed to appropriate party.
  • Managed and reviewed filing and office systems.
  • Executed basic banking and bookkeeping tasks.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Created and managed office systems to efficiently deal with documentation.
  • Submitted payroll.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

High School Diploma -

St. Joseph's Academy
Baton Rouge, LA

Bachelor of Arts - English

Louisiana State University
Baton Rouge, LA

Skills

  • Business development and planning
  • Relationship building and management
  • Operations
  • Policy and Procedure Adherence
  • Goals and Performance
  • Staff Management
  • Database Management
  • Systems and software programs
  • Strategies and goals
  • Negotiation

Timeline

Office Manager

Century Rehabilitation
03.2022 - 12.2024

Legal Department Manager

Just Numbers Enterprises (Champion Management)
12.2019 - 02.2022

Billing Clerk

Champion Management
07.2019 - 12.2021

Human Resources Manager/Executive Assistant/Marketing Assistant

Hospice In His Care/ Champion Management
01.2017 - 07.2019

High School Diploma -

St. Joseph's Academy

Bachelor of Arts - English

Louisiana State University

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Katherine Creech