Katherine Cruz Rivera
Kissimmee,FL
Summary
Retail sales professional with proven experience in fast-paced environments. Expertise in transaction processing, cash handling, and merchandise organization. Consistently achieves high customer satisfaction through effective resolution of inquiries and issues.
Overview
24
24
years of professional experience
Work History
Pawnbroker/Sales Associate
4 Corners Pawn Jewelry & Guns
05.2023 - Current
- Negotiated competitive pricing for buying and selling items, achieving profitability targets.
- Conducted evaluations of jewelry and electronics to determine accurate market values.
- Maintained organized store environment to enhance operational efficiency and deter theft.
- Ensured compliance with regulations during verification processes.
- Prepared documentation and verified identifying information for transactions.
- Resolved customer disputes to maintain positive shopping experiences.
- Organized inventory displays to maximize visual appeal and sales potential.
- Managed daily payments, issuing receipts and clarifying policies for customer satisfaction.
Retail Salesperson
Florida Pawn
08.2018 - 01.2023
- Perform collateral loans and buy's.Collect payments.
- Test merchandise and Jewelry.
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size and displays to promote visually appealing environments.
- Balanced and organized cashier. Processed exchanges and offered store credit to achieve customer satisfaction.
- Answered questions about store policies and addressed concerns.
Retail Supervisor
Value Pawn
01.2011 - 08.2018
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently.
- Balanced registers to maintain strong financial controls.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Coordinated merchandising displays, signage and sales enablement.
- Entered and priced inventory to assist with efficient restocking.
- Use of proper stock rotation procedures and setting up promotions to move out aging Keep store clean, adequately stocked and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assigned jobs to individual employees by considering factors such as previous training and current abilities.
- Kept close eye to assess theft risks and maintain loss prevention goals.
Medical Assistant
DR. STEVEN J. COHN M.D
08.2010 - 12.2010
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patients for electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens. Phlebotomy, X-ray, Bio-Z, EKG, Bone Density test, Vitals, holter Monitor, provided flu, vitamin B12, pneumonia shots.
Housekeeping Supervisor
Comfort suites
01.2007 - 08.2010
- Worked with front desk to respond promptly to all guest requests, communicating repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
Amusement Attendant
Wannado City
02.2004 - 01.2005
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Replaced restroom supplies, sanitized counters and mopped.
- Removed safety hazards, soiled items and trash from customer areas.
Retail Supervisor
Vidal investment inc
01.2003 - 01.2004
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Assist with efficient restocking and keeping merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Food Service Supervisor
Taco Maker
01.2002 - 01.2003
- Maintained health and food safety standards at all stages, from storage through delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Ordered new supplies and food to maintain service levels.
- Established and managed team schedules and shift assignments.
- Tracked food production levels, meal counts and supply costs.
Education
Diploma - Medical Assisting
MedAdvance Institute
Fort Lauderdale, FL01.2010
Diploma - Marketing
Vocacional Miguel A Such
San Juan, PR01.2004
Skills
- Customer service excellence
- Data entry and filing
- Leadership and mentoring
- Specimen collection and processing
- Inventory management
- Organizational skills
- EKG proficiency
- Clerical expertise
- Phlebotomy skills
- Merchandising strategies
- Team management
- Word processing capabilities
- Retail sales experience
Languages
Spanish - Fluent
English - Fluent
Assessments
- Customer service — Proficient
- January 2023
- Identifying and resolving common customer issues
- Full results: Proficient
- Retail customer service — Proficient
- December 2022
- Responding to customer situations in a retail setting
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Pawnbroker/Sales Associate
4 Corners Pawn Jewelry & Guns
05.2023 - Current
Retail Salesperson
Florida Pawn
08.2018 - 01.2023
Retail Supervisor
Value Pawn
01.2011 - 08.2018
Medical Assistant
DR. STEVEN J. COHN M.D
08.2010 - 12.2010
Housekeeping Supervisor
Comfort suites
01.2007 - 08.2010
Amusement Attendant
Wannado City
02.2004 - 01.2005
Retail Supervisor
Vidal investment inc
01.2003 - 01.2004
Food Service Supervisor
Taco Maker
01.2002 - 01.2003
Diploma - Medical Assisting
MedAdvance Institute
Diploma - Marketing
Vocacional Miguel A Such
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