Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Katherine Cuellar

Miami,Florida

Summary

Proven track record in enhancing customer satisfaction and streamlining reservation processes at Gyu-Kaku, demonstrating exceptional team management and guest relations skills. Achieved significant improvements in dining room efficiency and service quality, leveraging expertise in menu presentation and safe food handling. Committed to delivering outstanding guest experiences through meticulous coordination and management.

Overview

8
8
years of professional experience

Work History

Restaurant Head Hostess

Gyu-Kaku
06.2015 - 09.2023
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took information about guests' party size, led to seating and offered menus.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Opened and closed seating sections according to volume of guests.

Waitress

Gyu-Kaku Japanese BBQ
01.2018 - 01.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Main Office Secretary

Painting Galo Corp
07.2021 - 10.2022
  • Maintained transaction security by verifying payment cards against identification.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Food Runner

CMX Cinema
06.2017 - 10.2018
  • Delivered correct food items to tables according to order documentation.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Garnished dishes and quickly delivered items to customers to minimize wait times.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted wait staff with timely food delivery and guest requests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

Miami Jackson Senior High School
Miami, FL

Skills

  • Menu presentation
  • Greeting and seating
  • Reservation planning
  • Dining room management
  • Guest Relations
  • Reservation coordination
  • Food inspection
  • Team Management
  • Guest service
  • Safe Food Handling

Additional Information

References

- Karen; (786)-779-7699

-Sebastian Chonna; (305) 613-0051

-Jesus; (786) 792-1744

-Daniela; (305) 766-2330

-Celeo; (786) 219-9740

-Ana; +1 (305) 924-8840

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Main Office Secretary

Painting Galo Corp
07.2021 - 10.2022

Waitress

Gyu-Kaku Japanese BBQ
01.2018 - 01.2023

Food Runner

CMX Cinema
06.2017 - 10.2018

Restaurant Head Hostess

Gyu-Kaku
06.2015 - 09.2023

Miami Jackson Senior High School

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Katherine Cuellar