Katherine Cullinane
Revere,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2023
2023
years of professional experience
Work History
Operating Specialist
Aveanna Healthcare
- Duties include but not limited
- Sending out orders
- Update charts
- Healthwyse
- Orientating new candidates
- Checking Cori's
- Payroll
- Proficient in excel, PDF, all Microsoft software
- Hippa regulations
- Docusign
- Sending Start Of Cares
- Financial consents
- Ordering supplies
- Workday
- ICIM's
- OIG
- Confirming I9 documents
- Phone etiquette
- ATS
- CRM
MHC
Bayridge mental health facility
12.2022 - 01.2023
- Did 15 minutes checks (also 5minute and 1:1 checks)
- Met with patients 1:1 and updated on their day to day care and activities in the unit
- Took care of sharps, any needs the patient may have (cold or hot compresses), de-escalation of patients, took logged vitals
United Airlines
09.1987 - 05.2017
- I worked many jobs at United, I started as clerical, doing payroll and scheduling which I continued throughout my career
- I also worked the ticket counter, gates, and lost baggage all of which I was a service director
- I then worked my way up to working in Station Operations, where I oversaw the day to day operations and was in charge of the Ramp, Customer Service, and Maintenance department as well as the dispatch of arrival and departure of aircrafts
- I worked with 10 phone lines and 5 radios at one time
- I also helped design the new baggage claim/service area from 1999-2001
- Along with the above I also did administrative work, recruiting, training, and counseling
Education
Associates for - Dental Hygiene
Forsyth Dental Hygiene School
05.1988
High school diploma -
Winthrop Sr High School
Winthrop, MA05.1986
Skills
- Clerical Experience
- Payroll
- Administrative Experience
- Office Management
- Data Entry
- Accounting
- Phone Etiquette
- CPR Certified
- Sharps
- 15, 5, 1:1 checks
- De-escalation of patient
- When to only put 'hands on'
- Quiet room
- Excellent communication skills with peers and patients
- Office Administration
- Employee Orientation
- Multi-line Phone Systems
- Typing
- Office experience
- Microsoft Word
- Customer service
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Employee scheduling
- Epic
- Station employee bid schedule (2X a year)
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Advanced communication
- Technical communication
- Proficient in software
- Root-cause analysis
- Quality assessment
- Supply management
- Emergency response
- Resource allocation
- Expert in software
- Machinery maintenance
- System installations
- Manual dexterity
- Schematics interpretation
- Team collaboration
- Coaching and mentoring
- Technical troubleshooting
- Troubleshooting techniques
- Continuous improvement
- Compliance monitoring
- Risk management
- Vendor relations
- Knowledge sharing
- Workflow automation
- Process optimization
- Team performance improvement
- Business reporting
- Operational enhancement
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Written communication
- Task prioritization
- Excellent communication
- Problem-solving abilities
- Relationship building
- Team building
- Data analysis
- Project planning
- Decision-making
- Active listening
- Process improvement
- Interpersonal communication
- Reliability
- Problem-solving aptitude
- Conflict resolution
- Idea development and brainstorming
- Audit reporting
- Quantitative skills
- Program evaluation
- Disaster recovery planning
- Project restructuring
- Teamwork
- Team leadership
- Effective communication
- Adaptability and flexibility
- Operational efficiency
- Interpersonal skills
- Customer relationship management
- Goal setting
- Professionalism
- Strategic planning
- Time management abilities
- Inventory management
- Adaptability
- Organizational development
- Crisis management
- Workflow optimization
- Professional demeanor
- Performance management
- Improvement plans
- Forecasting
Awards
- MVP of Boston, 1997, Won MVP for the station, for working customer service, doing ramp and maintenance payroll, and doing a station job bid
- MVP REGIONAL, 1997, Same as above
Timeline
MHC
Bayridge mental health facility
12.2022 - 01.2023
United Airlines
09.1987 - 05.2017
Associates for - Dental Hygiene
Forsyth Dental Hygiene School
High school diploma -
Winthrop Sr High School
Operating Specialist
Aveanna Healthcare
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