Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Cumbie

Moreno Valley,CA

Summary

As a Bilingual Benefits Specialist dedicated to assisting customers with open enrollment for smooth and simple process and offering more than 5 years of documenting and reporting changes in relation to benefits I feel with these skills, and experience I would be a great fit as a claims processor II at the Inland Empire Health Plans. I feel this full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills I am looking for. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. . Motivated to learn, grow and excel in Inland Empire Health Plans.

Overview

7
7
years of professional experience

Work History

Benefits coordinator

San Diego Dental Group
San Diego, CA
08.2015 - 08.2020
  • Functioned as first point of contact and liaison between patient and doctors, and courteously greeted all patients and families at the front desk
  • Managed and screened all incoming calls, assisted with billing and treatment inquiries, scheduled, and followed up with appointments, processed payments and set up financing options with the patients and their families
  • Scanned and audited receipts and deposits onto our database and accurately documented any changes in relation to billing to each patient’s chart
  • Directly communicated with insurances to verify eligibility of patients and updated all the information accurately and quickly into our database
  • Planning for each specialist included ensuring all documentation was prepared in order to ensure a smooth and efficient specialty day
  • Properly educated patients in how their dental insurance plans worked in relationship to the treatment(s) they needed, which yielded at 83% case acceptance ratio
  • Checked employees' benefits enrollment for accuracy and inputted all data into Dentrix.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.

Call Center Operator

AmeriGas Propane National Customer Care Line
Rocklin, CA
01.2014 - 07.2015
  • Handled 45-60 inbound calls and emails daily, providing one-call resolution to customer inquiries and concerns
  • Built and maintained ongoing customer relationships to ensure effective resolution of issues and concerns and achieve complete customer satisfaction
  • Train newly hired customer service representatives for Amerigas through 10 day training course featuring customer etiquette, company rules & customer service techniques
  • Maintained a 97% customer satisfaction level through demonstration of highly effective query response and problem resolution strategy.
  • Responded to customer requests for products, services and company information.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Translator

Conduit Language Specialists
, CA
04.2014 - 09.2014
  • Collaborated directly with federal agents in monitoring, listening, and translating Spanish calls from tapped phones
  • I assisted in translating all calls, pertinent and non-pertinent, and I also transcribed all pertinent calls as assigned
  • Accurately and quickly assessed and translated calls from persons of interest, helping federal agents have proof enough to help their case
  • Utilized software program Penlink.
  • Reviewed final works to spot and correct errors in punctuation, grammar and translation.
  • Applied cultural understanding to discern specific meanings beyond literal written words.

Education

Bachelor of Arts - Linguistics & English

UC Davis

Skills

  • Excellent written and oral skills in both English and Spanish, can type up to 46 words in a minute
  • Office Organization
  • Insurance Follow-Up
  • Critical Thinking
  • Software Applications
  • Benefits Explanations
  • Data Integrity
  • Basic Medical Terminology
  • Dental Procedures
  • Patient Data Management Systems
  • Microsoft Office Suite
  • Reminder Calls
  • Advanced Excel Spreadsheet Functions
  • Clerical Support
  • Verbal and Written Communication
  • Confidential Records Management
  • Healthcare Regulations
  • Claims Adjustments

Languages

Spanish
Native or Bilingual

Timeline

Benefits coordinator

San Diego Dental Group
08.2015 - 08.2020

Translator

Conduit Language Specialists
04.2014 - 09.2014

Call Center Operator

AmeriGas Propane National Customer Care Line
01.2014 - 07.2015

Bachelor of Arts - Linguistics & English

UC Davis

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Katherine Cumbie