KATHERINE CUZCO
Brooklyn,NY
Summary
Administrative Professional seeking a position in Human Resources with an opportunity to grow and excel given the transferable experiences and skill sets in relationship building, managing administrative tasks, and customer service
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Elite Homecare
10.2021 - 09.2023
- Coordinated and managed schedules of caregivers, ensuring optimal coverage for 80-90 patients
- Maintained and updated records of client information, demonstrating high level of attention to detail, accuracy, and data confidentiality
- Actively involved in departmental training, caregiver orientation, and in-service programs
- Provided departmental ad-hoc tasks to bolster employee engagement such as engagement surveys, quarterly memos, and compliance audits
Homecare Coordinator
Special Touch Homecare
08.2019 - 09.2021
- Scheduled paraprofessionals (HHA/PCA) for home care clients based on experience, personality and interests which led to 80% decrease in replacement requests
- Provided high volume phone and email support to over 150 clients, with daily ticket resolution rate of over 85%
- Ensured all clients were receiving services prescribed by their plan of care by conducting daily/weekly phone calls, documenting detailed findings and reporting critical information requiring immediate and long-term action
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
Education
Bachelor's Degree - Psychology
Brooklyn College, City University of New York
Skills
- Bilingual in English and Spanish
- Proficient in Microsoft Office
- Quality Assurance
- HR Understanding
Timeline
Scheduling Coordinator
Elite Homecare
10.2021 - 09.2023
Homecare Coordinator
Special Touch Homecare
08.2019 - 09.2021
Bachelor's Degree - Psychology
Brooklyn College, City University of New York
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