Summary
Overview
Work History
Education
Skills
Timeline
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KATHERINE CUZCO

Brooklyn,NY

Summary

Administrative Professional seeking a position in Human Resources with an opportunity to grow and excel given the transferable experiences and skill sets in relationship building, managing administrative tasks, and customer service

Overview

5
5
years of professional experience

Work History

Human Resources Specialist

SilverLining
01.2024 - Current
  • Manage employee (contractor / non-contractor) on-boarding process for new hires (verifying employment documentations, medicals, certifications etc.) prior to start date
  • Conduct routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments
  • Collaborate with managers to identify and address employee relations issues
  • Led the implementation of enabling on line portal for all documentation. Transitioned offline documents online for accessibility and consistency. Reduced administrative time by 50%
  • Generate and actively submit reports timely to external parties
  • Provide expert support and guidance to field employees on HR policies and procedures, leading to a 20% increase in employee understanding and adherence to company protocols through proactive communication and training initiatives.

Scheduling Coordinator

Elite Homecare
10.2021 - 09.2023
  • Coordinated and managed schedules of caregivers, ensuring optimal coverage for 80-90 patients
  • Maintained and updated records of client information, demonstrating high level of attention to detail, accuracy, and data confidentiality
  • Actively involved in departmental training, caregiver orientation, and in-service programs
  • Provided departmental ad-hoc tasks to bolster employee engagement such as engagement surveys, quarterly memos, and compliance audits

Homecare Coordinator

Special Touch Homecare
08.2019 - 09.2021
  • Scheduled paraprofessionals (HHA/PCA) for home care clients based on experience, personality and interests which led to 80% decrease in replacement requests
  • Provided high volume phone and email support to over 150 clients, with daily ticket resolution rate of over 85%
  • Ensured all clients were receiving services prescribed by their plan of care by conducting daily/weekly phone calls, documenting detailed findings and reporting critical information requiring immediate and long-term action
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care

Education

Bachelor's Degree - Psychology

Brooklyn College, City University of New York

Skills

  • HR policy development
  • Customer Relations
  • Data analysis and Reporting
  • Google Suite

Timeline

Human Resources Specialist

SilverLining
01.2024 - Current

Scheduling Coordinator

Elite Homecare
10.2021 - 09.2023

Homecare Coordinator

Special Touch Homecare
08.2019 - 09.2021

Bachelor's Degree - Psychology

Brooklyn College, City University of New York

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KATHERINE CUZCO