Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Czerwinski

West Hartford,CT

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Claire's Boutique
12.2018 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Key Holder Supervisor

Old Navy
05.2018 - 12.2018
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Opened inventory boxes and restocked shelves.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Apparel Team Lead

Dicks Sporing Goods
01.2016 - 05.2018
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Assisted in implementation and maintenance of planograms.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Data Entry Clerk

Northwestern Connecticut Community College
01.2015 - 05.2016
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Followed established procedures to enter and process data correctly.
  • Updated and maintained customer information, documents and records.
  • Checked for accuracy by verifying data and records.
  • Built and maintained tracking databases for variety of measuring aspects.

Cashier

Shop Rite Food Market
01.2015 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Cashier

Marandinos
12.2012 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.

Education

No Degree - Early Childhood Education

Northwestern Connecticut Community College
Winsted, CT
05.2017

Skills

  • Loss Prevention
  • Records Management
  • Stock Management
  • Department Oversight
  • Goals and Performance
  • Customer Relations
  • Operations Oversight
  • Store Organization
  • Customer Experience
  • Marketing and Promotions
  • Mentoring and Coaching
  • Customer Service Management

Timeline

Assistant Store Manager

Claire's Boutique
12.2018 - Current

Key Holder Supervisor

Old Navy
05.2018 - 12.2018

Apparel Team Lead

Dicks Sporing Goods
01.2016 - 05.2018

Data Entry Clerk

Northwestern Connecticut Community College
01.2015 - 05.2016

Cashier

Shop Rite Food Market
01.2015 - 01.2016

Cashier

Marandinos
12.2012 - 01.2016

No Degree - Early Childhood Education

Northwestern Connecticut Community College

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Katherine Czerwinski