Hi, I’m
Katherine DAmico
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
Work History
Ashfield Healthcare
Healthcare Communicator
11.2021 - Current
Job overview
- Representing clients on a variety of projects via inbound/outbound telecommunication which may include:
- Providing drug/medical device product information
- Identifying adverse events and product complaints as outlined by client guidelines
- Conducting study compliance calls to volunteers enrolled in clinical/medical research trials
- Enrolling participants in educational seminars
- Providing patient support to patients enrolled in Patient Support Programs
- Collecting demographic data and disposition for product, sample and literature fulfillment
- Solving technical problems
Gessner Products
Administrative Assistant/Receptionist
04.2019 - 08.2019
Job overview
- Customers
- Answer Phones
- Create and distribute invoices
- Taking orders and upselling
- Managing QuickBooks
- Providing excellent customer service
Starbucks
Shift Supervisor, •Trainor
04.2012 - 06.2017
Job overview
- Led a team or 5 to 6 people
- Responsible for providing outstanding customer service
- Responsible for cash handling
- Responsible for closing
- Responsible for opening
- Worked in Collaboration with Macy's Department store to demonstrate Starbucks Products as a Starbucks Ambassador
- Partner of the Quarter
- Development of Partner of the month recognition
- Many awards in excellent customer service and leadership
Education
Temple UniversityPhiladelphia, PA
Bachelor of Arts from Organizational Studies
Skills
- Company Risk Mitigation
- Advanced Communication Skills
- Communications Protocols
- Active Listening and Communication
- Persuasive Communication Style
- Clear and Professional Communication
- Effective Customer Communication
- Excellent Nonverbal Communication Skills
Timeline
Healthcare Communicator
Ashfield Healthcare
11.2021 - Current
Administrative Assistant/Receptionist
Gessner Products
04.2019 - 08.2019
Shift Supervisor, •Trainor
Starbucks
04.2012 - 06.2017
Temple University
Bachelor of Arts from Organizational Studies
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